Guest Services Agent

Quorum Hospitality; Walnut Creek (CA); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision insurance

Holidays & Paid Time Off

401(k) Retirement Plan

Tuition reimbursement

Hotel Travel Discounts

Daily Pay

Job summary

Join Quorum Hospitality as a Guest Services Agent at Residence Inn by Marriott Walnut Creek, where you will ensure an exceptional guest experience. Responsibilities include greeting guests, managing reservations, and handling inquiries while maintaining a welcoming environment.

The ideal candidate should possess customer service experience, a high school diploma, and proficiency in Windows operating systems. This position offers competitive hourly pay and numerous benefits including health insurance and a 401(k) plan.

Qualifications

• Customer service experience in a hotel or related field preferred.
• Must have the ability to multi-task and be detail-oriented.
• Flexible availability required.

Responsibilities

• Greet and welcome all guests approaching the Front Desk.
• Handle check-ins and check-outs in a friendly manner.
• Assist management with inventory control.

Skills

Customer Service experience

Windows operating systems proficiency

Multi-tasking

Detail-oriented

Problem-solving

Education

High school diploma or equivalent

Job description

Join our team as a Guest Services Agent at Residence Inn by Marriott Walnut Creek!

Hourly Pay: $19

Your Role

As a Guest Services Agent, you will play a key role in enhancing our guests' experience by delivering exceptional service from arrival to departure. Your mission is to ensure guests feel welcomed and well-cared-for, while also managing reservations and handling inquiries efficiently. Some of your key responsibilities include:

• Greet and welcome all guests approaching the Front Desk in a friendly, service-oriented manner.
• Operation of the telephone switchboard in a courteous manner.
• Answer guest inquiries about hotel service, facilities, and hours of operation as well as nearby restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in-house groups; be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Assist management with inventory control and stocking products.
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Other duties as assigned.

What We’re Looking For

• Customer Service experience in a hotel or related field preferred.
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.
• A positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Must have the ability to multi-task, be detail-oriented, and be able to problem-solve to effectively deal with internal and external customers.
• Flexible availability.

What We’ll Do For You

• Health Benefits – Comprehensive Medical, Dental, and Vision insurance available starting the first of the month after just 30 days. (Full-time team members)
• Holidays & Paid Time Off – Take time to relax and recharge. (For eligible team members)
• 401(k) Retirement Plan – Secure your future with our generous company match.
• Education Program – Further your career with our tuition reimbursement program.
• Hotel Travel Discounts – Explore the world with special rates.
• Daily Pay – Access your earnings when you need them.