Guest Services Agent

ATH Hotel Company; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Daily Pay

Hotel discount program

Uniforms provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with match

Food & beverage discounts

Tuition reimbursement

Job summary

Valor Hospitality is seeking a friendly Front Desk Guest Relations Associate to welcome guests, check them in and out, and assist with reservations at our property.

You will verify registrations, handle payments, balance cash, answer calls, and coordinate with housekeeping to ensure a smooth guest experience.

Qualifications

• High school diploma or equivalent.
• 3–12 months in a guest relations or related role.
• Excellent computer and cash handling skills.
• Sociable, outgoing and guest-service oriented demeanor.

Responsibilities

• Check guests in and out and assist with reservations.
• Provide recommendations and directions to guests.
• Verify registration and payment details.
• Pre-register, block reservations and manage same-day/future reservations.
• Balance cash and ensure charges are correct on guest folios.
• Coordinate with Front Desk and Housekeeping on room status and cleaning.
• Handle guest complaints and inquiries with courtesy.
• Answer calls and provide hotel information to callers.

Skills

Guest relations

Cash handling

Customer service

Computer skills

Communication

Education

High school diploma

Job description

Overview

COMPANY OVERVIEW At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Responsibilities

• Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.
• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

Physical Demands

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

Benefits Package

• Competitive Salary
• Daily Pay
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement