Guest Services Agent

Valor Hospitality Partners, LLC; San Diego (CA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Competitive salary

Hotel discounts for team members

Uniforms provided

Health, dental, vision, life insurance

Paid PTO after 90 days

401k eligibility

Job summary

Valor Hospitality Partners, LLC is seeking a Guest Services Agent at The Monsaraz San Diego. This part-time role involves frontline service, greeting guests, checking in/out, handling reservations, and providing information about local attractions.

The ideal candidate will be friendly, energetic, and skilled in cash handling and computer systems. Responsibilities include managing registrations, room rates, and ensuring accurate folio charges while balancing cash at shift end.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Excellent computer and cash handling skills; ability to stand for extended periods; sociable, outgoing, guest service-oriented demeanor.

Responsibilities

• Check guests in and out, provide room reservations, give recommendations, and directions.
• Verify registration cards against computer for accuracy.
• Pre-register, block reservations, and take same-day or future reservations following rate structures and sell strategies.
• Manage guest check-ins/check-outs and ensure charges are correctly posted.
• Balance cash at start and end of shift; handle cash equivalents.
• Resolve guest complaints and assist with inquiries about hotel services and local attractions.
• Manage phone activity and assist callers with information.

Education

High school diploma or equivalent experience

Job description

Guest Services Agent page is loaded## Guest Services Agentlocations: The Monsaraz San Diego, Californiatime type: Part timeposted on: Posted Todaytime left to apply: End Date: October 31, 2026 (25 days left to apply)job requisition id: JR109036# Competitive + BenefitsWe are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans.Our mission is to go beyond 'hospitality' by creating memorable experiences and lasting connections with our guests.It's our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.Our culture runs on passion, enthusiasm and fun \" we love what we do!We set the bar high and we are relentless in our pursuit to 're-define hospitality'.# BENEFITS PACKAGE* Competitive Salary* Team Member Hotel Discount Program* Uniforms Provided* Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options* Paid PTO beginning after ninety (90) days of employment* Immediate eligibility for 401k and employer match* Team Member Awards and Recognition programs throughout the year* Food and Beverage Discounts* Tuition Reimbursement# **The Role****POSITION PROFILE**Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.**ESSENTIAL RESPONSIBILTIES*** Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.* Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.* Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.* Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.* Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.* Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.* Manage phone activity including providing general knowledge to callers.* Cancel room reservations according to procedures.* Walk customers in a professional and courteous manner according to procedures.* Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.**REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES*** High school diploma or equivalent experience.* Three to twelve months of employment in a related position guest relation position with this company or other organizations.* Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.* Working knowledge is generally learned on-the-job.* Communicate information and hotel services to management, staff and guests.**PHYSICAL DEMANDS*** Ability to stand on your feet for extended periods of time* Bending and lifting to support organization of the hotel and offices#Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.