Guest Services Agent

Tropic Ocean Airways, LLC; Fort Lauderdale (FL); On-site; USD 19,000 - 26,000; Full time

Job summary

Tropic Ocean Airways LLC is seeking a Guest Services Agent in Fort Lauderdale, FL to deliver exceptional guest services, including baggage handling, gate check-in, and VIP assistance. The role requires a positive attitude, strong communication, and adherence to SOPs in a fast-paced environment.

The position is full-time and on-site at the Fort Lauderdale station, reporting to the Station Manager. A high school diploma and 1 year of related experience are preferred, with background checks and

Qualifications

• Must be at least 18 years of age and authorized to work in the United States.
• Must be able to pass a background check for BCAD Badging.
• US Passport or Equivalent Required.
• Must be able to pass a pre-employment drug screen.
• A High School diploma or GED.
• Minimum of 1 year of relevant experience in related field.

Responsibilities

• Provide guest services including baggage processing and gate check-in.
• Greet arriving guests and assist VIPs with special needs.
• Escort guests and ensure a positive, cooperative attitude.
• Operate with initiative, follow SOPs, and align with company values.

Skills

Accountability

Time Management

Multi-Tasking

Organization

Decision Making

Self Confidence

Listening

Dependability

Customer Service

Composure

Integrity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Services Agent

Full Time Fort Lauderdale, Fort Lauderdale, FL, US

2 days ago Requisition ID: 1047

TROPIC OCEAN AIRWAYS LLC

GUEST SERVICES AGENT

Directly Reports To: Station Manager

Mission of

this Position: Tropic Ocean Airways Guest Services Agent/Ramp Agent will provide all necessary and required guest services including but not limited to baggage processing, gate check-in, greeting arriving guests, handling of VIPs, provide special guest assistance, handle other duties as assigned.

Key Responsibilities: Meet or exceed duties/expectations displaying initiative, adhering to TOA SOPs and aligning with core values of the organization.

• Daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace.
• Provide assistance to guests with a positive and cooperative attitude, to include but not limited to greeting, escorting, valeting and meeting special needs of guests.
• Flexibility is a hallmark of this position, to meet the expectations of the team and the schedule as needed.
• Demonstrate keen communication skills to provide excellence in customer service both internally and externally.

Essential Skill Set: Accountability, Time Management, Multi-Tasking, Organization, Decision Making, Self Confidence, Listening, Dependability, Customer Service, Composure, Integrity.

• Must be at least 18 years of age and authorized to work in the United States
• Must be able to pass a background check for BCAD Badging***
• US Passport or Equivalent Required
• Must be able to pass a pre-employment drug screen .
• A High School diploma or GED
• Minimum of 1 year of relevant experience in related field
• Maintain valid driver’s license
• Ability to lift/move/load up to 50 lbs. baggage/cargo comfortably and continuously