Guest Services & Activities Associate - Family Attraction

Crayola Experience; BLOOMINGTON (MN); On-site; USD 17,000 - 22,000; Full time

Job summary

Crayola Experience at Mall of America seeks staff to provide exceptional guest service and facilitate arts-based activities for children and families in Bloomington, MN.

The role involves engaging guests, assisting with tickets, guiding workshops and events, and maintaining a welcoming environment across high-traffic periods. Prior experience in guest services or educational settings is preferred.

Qualifications

• Outstanding guest service skills.
• Strong listening and verbal and written communication skills.
• Able to work independently or on a team.
• Prior experience in a museum, educational setting, guest service center or family attraction preferred.
• Basic knowledge of computers preferred.

Responsibilities

• Provide outstanding guest service consistent with Crayola and Mall of America missions and standards.
• Engage with guests by determining guest needs and offering assistance accordingly.
• Support the Crayola brand’s educational mission to use the arts as a tool for intellectual and emotional development of children.
• Facilitate art projects and activities with guests.
• Prepare materials, maintain appropriate stock of necessary materials, monitors activities, and cleans and organizes work stations as assigned.
• Monitor activity areas and adapt the facilitation of an area according to guest volume.
• Assist in workshops, birthday parties, special events, and outreach activities as needed.
• Assist guests with product, ticket, and general questions concerning Crayola Experience, Mall of America and the local region.
• Understand the tickets and products carried, their features, options, and benefits, as well as the branding of Crayola Experience and Mall of America.
• Explain and enforce ticket policies for Crayola Experience and other attractions.
• Operate special attractions as trained to ensure safety and a positive guest experience.
• Utilize and maintain loss prevention procedures for both product and currency.
• Cross train to other MOA and Crayola departments, and willing to regularly be assigned to assist.
• Work a flexible schedule, including weekends, holidays, evenings, and high-volume days.
• Other duties as assigned.

Skills

Guest service

Communication

Teamwork

Independent work

Computers

Job description

Crayola Experience at Mall of America seeks staff to provide exceptional guest service and facilitate arts-based activities for children and families in Bloomington, MN.

The role involves engaging guests, assisting with tickets, guiding workshops and events, and maintaining a welcoming environment across high-traffic periods. Prior experience in guest services or educational settings is preferred.