Guest Service Supervisor - Seasonal Flex

Global Partners LP; Andover (CT); On-site; USD 25,402 - 29,535; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness benefits

401k with matching

Tuition reimbursement

Job summary

Global Partners LP in Andover, CT is hiring a Guest Service Supervisor responsible for supervising staff, providing excellent customer service, and ensuring operational standards are met.

The ideal candidate will have a High School Diploma with strong organizational skills and the ability to work flexible hours, including evenings and weekends. Benefits include competitive pay and health insurance. Join us to thrive in a diverse and inclusive workplace.

Qualifications

• Must be 18 years or older and available to work flexible hours, including nights and weekends.
• Efficient, organized, and able to perform physical tasks like lifting up to 25 lbs.
• Reliable transportation is required.

Responsibilities

• Supervise staff and ensure adherence to operational standards.
• Provide feedback and coaching to employees.
• Greet guests and enhance their shopping experience.

Skills

Organizational skills

Customer service

Coaching

Education

High School Diploma or equivalent

Job description

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management.

Your Role

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.).
• Must have reliable transportation.
• High School Diploma or equivalent.

Pay Range

$18.44 - $21.44

The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Benefits

• Competitive Pay - We offer competitive salaries and opportunities for growth within.
• Health & Wellness - Medical, Dental, Vision and Life Insurance. Along with additional wellness support.
• The Road Ahead - We offer 401k and a match component. We also provide tuition reimbursement; this benefit is offered after 6 months of service.
• Professional Development - We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

These commitments are offered to employees in permanent roles, as part of our support for long-term growth and success.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.