Guest Service Supervisor (FT) - State College

Schulte Hospitality Group; State College (Centre County); On-site; USD 38,000 - 48,000; Full time

Job summary

Join a leading hospitality group as a Guest Service Supervisor at Graduate by Hilton State College, where you'll lead a team to ensure guest satisfaction and smooth front desk operations. With competitive pay and excellent benefits starting from day one, you'll thrive in a vibrant environment designed for excellence in service and guest relations.

Benefits

Daily Pay

Free telemedicine and virtual mental health care

401k plan + company match

Paid time off

Pet insurance

Discounted hotel rooms

Qualifications

• Experience in Front Desk operations required.
• Ability to communicate effectively verbally and in writing.
• Knowledge of hotel Front Desk operations preferred.

Responsibilities

• Monitors daily status of rooms, rates, and packages.
• Acts as the Service Champion for Front Office.
• Ensures prompt and courteous service to guests.

Skills

Communication

Time Management

Customer Service

Math Skills

Education

High School Diploma/GED

Job description

Description

Collegiate Hotel Group, is seeking a Guest Service Supervisor to join Graduate by Hilton State College and its brilliant team of hospitality enthusiasts.

JOB DUTIES AND RESPONSIBILITIES

· Monitors daily status of rooms, rates, discount rates and packages

· Maintains current list of available rooms for walk situations

· Coordinates blocking of rooms for groups

· Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations

· Communicates hotel’s unique design elements for effective storytelling

· Reviews guest satisfaction results and property audits to identify areas of improvement

· Drives Front Desk Upsell Program to assist in maximizing hotel revenue

· Solicits employee feedback and utilizes an “open door” policy

· Ensures staff communicates effectively with other hotel departments

· Maintains productive relationship with Valet Parking provider

· Ensures prompt and courteous service to guests

· Pre-registers guests according to standards

· Monitors/maintains employee schedule

· Monitors and ensures VIP arrivals are executed to highest standard

· Keeps track of rooms to ensure accurate status and readiness for check-in

· Interacts positively and professionally with guests to resolve issues

· Other duties as assigned.

EDUCATION AND EXPERIENCE

· Front Desk operations experience

· High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

· Knowledge of hotel Front Desk operations

· Basic math skills

· Ability to communicate effectively verbally and in writing

· Ability to exceed expectations of guests and team members

· Excellent time management skills

BENEFITS/ PERKS

· Work today, get paid today, with Daily Pay!

· Free telemedicine and virtual mental health care access for all team members starting day one!

· Multiple health insurance and life insurance options

· 401k plan + company match

· Paid time off for eligible team members

· Holiday pay/ paid holidays

· Pet insurance

· Employee Assistance Program

· Discounted hotel rooms

· Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Collegiate Hotel Group is an Equal Opportunity Employer.