Guest Service Supervisor

Global Partners LP; St. Johnsbury (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where you will play a crucial role in ensuring exceptional customer experiences and maintaining store operations. This full-time position offers the opportunity to lead a team, implement company policies, and foster a welcoming environment for both customers and staff. With a commitment to diversity and inclusion, this innovative firm encourages applicants from all backgrounds to apply, even if they don't meet every qualification. Be part of a dynamic team that values your contributions and supports your professional growth.

Qualifications

• High School Diploma or equivalent required.
• Ability to work unsupervised and communicate effectively.

Responsibilities

• Supervise store operations and personnel in the absence of management.
• Ensure high levels of customer service and store safety.
• Coach employees and maintain cleanliness in the store.

Skills

Customer Service

Communication Skills

Flexibility

Supervisory Skills

Cash Handling

Education

High School Diploma or equivalent

Job description

Job Description:

Now Hiring for Guest Service Supervisors – Full-time and/or Part-time

About Global Partners LP

With nearly 1,600 locations, primarily in the Northeast, Global is one of the largest independent owners, suppliers and operators of gasoline stations and convenience stores. Our convenient stores are comprised of: Alltown, Mr. Mike's, XtraMart, On the Run and Fast Freddie's. Global is a publicly traded master limited partnership that is a midstream logistics and marketing company that owns, controls, or has access to one of the largest terminal networks of petroleum products and renewable fuels in the Northeast. Global also is one of the largest distributors of gasoline, distillates, residual oil and renewable fuels to wholesalers, retailers and commercial customers in New England and New York.

We want YOU to work for Global and be part of our growing company. Where does your future lie and how can we help you get there? Now is your time to join our team! Apply Now!

Essential Job Function:

Guest Service Supervisor is responsible for supervision of store operations and personnel in the absence of the store manager and assistant manager. The Guest Service Supervisor will ensure company policies and procedures are followed; while delivering a high level of customer service, store safety and appearance.

Duties and Responsibilities:

• Ensure a quality buying experience for all customers
• Make daily bank deposits by noon
• Review end of day reports and assist in preparation of daily paperwork banking functions as assigned by manager
• Coach and direct employees to provide excellent customer service
• Maintain an awareness of cleanliness both inside and outside of the store
• Light equipment and yard maintenance
• Order and receive merchandise utilizing inventory ordering guidelines
• Implement all Company promotional initiatives
• Maintain cash and inventory control during all supervised shifts
• Pricebook maintenance
• Ordering merchandise
• Audit cashier paperwork for accuracy
• Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel
• Ability to communicate with associates and guests
• Ability to count, read and write accurately to complete required tasks

Knowledge, Skills, and Abilities:

• High School Diploma or equivalent
• Ability to work unsupervised
• Flexibility to work weekend, holiday and/or evening shifts
• Must have reliable transportation and valid driver’s license
• Ability to communicate with associates and guests
• Must attend mandatory meetings (i.e. T.A.M., sexual harassment)

Physical Requirements:

• Frequent bending, reaching, lifting of 1 to 15 lbs
• Be able to lift up to 50 lbs on occasion
• Reaching above shoulder height and bending below waist
• Be able to freely access all areas of the store
• Move quickly around store

Research shows that many, especially women and marginalized people, are hesitant to apply for jobs if they don’t check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don’t meet every point on the job description. We’d love to hear from you.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.