Guest Service Supervisor

Goldener Hirsch, Auberge Collection; Park City (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Goldener Hirsch, Auberge Collection is seeking a Front Desk Supervisor to be the linchpin of the guest experience, ensuring smooth check-ins, personalized service, and efficient problem resolution.

You will lead the front desk team, oversee reservations, and coordinate with other departments to maintain hospitality standards and a warm, welcoming atmosphere for every guest.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4- or 5-star hotel.
• Extensive knowledge of Google Applications including Gmail, Calendar, Tasks, etc.

Responsibilities

• Oversee check-in and check-out processes, ensuring efficiency and a welcoming guest experience.
• Supervise front desk staff with guidance, training, and support for exceptional service.
• Manage room reservations, ensure accuracy, availability, and address discrepancies.
• Resolve guest inquiries, concerns, and issues promptly and professionally.
• Coordinate front desk operations during shifts, ensuring staffing and smooth transitions.
• Act as a communication hub between guests and other hotel departments to enhance guest experiences.
• Maintain accurate records of guest interactions and transactions, and generate management reports.

Skills

Hotel reception experience

Google Apps knowledge

Job description

Company Description

Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah. Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid‑mountain location offers direct access to over 200 perfectly groomed ski runs and 4,300 skiable acres as well as warm‑weather outdoor pursuits. The 18 newly redesigned rooms and suites, including a Signature Suite that occupies the entire fourth floor, offer old‑world charm with wood‑burning fireplaces, vaulted ceilings and arched doorways; and, 40 residences, set in two new modern buildings designed by acclaimed architect Tom Kundig, are outfitted with full‑service kitchens, contemporary living spaces and private balconies. Resort amenities include a luxurious lobby, adjacent Terrasse, exclusive private dining room, unique venues for private events and post‑adventure wellness amenities such as customised massages in spa suites, breathtaking rooftop pool, infinity‑edge hot tub and state‑of‑the‑art fitness center. An award‑winning restaurant skillfully marries Bavarian specialties with farm‑fresh regional fare sourced from local Park City pastures, while the Antler Lounge, a chic gathering spot, comes alive in the evenings with après cocktails and live entertainment. Founded in 1992, the inn is owned by the philanthropic Eccles family who have been a part of the development of Utah’s ski region since the late 1800s.

Company Description

Goldener Hirsch, Auberge Collection is an iconic luxury inn located in legendary Deer Valley, Utah. Designed in the spirit of an Austrian ski chalet, the intimate resort’s mid‑mountain location offers direct access to over 200 perfectly groomed ski runs and 4,300 skiable acres as well as warm‑weather outdoor pursuits. The 18 newly redesigned rooms and suites, including a Signature Suite that occupies the entire fourth floor, offer old‑world charm with wood‑burning fireplaces, vaulted ceilings and arched doorways; and, 40 residences, set in two new modern buildings designed by acclaimed architect Tom Kundig, are outfitted with full‑service kitchens, contemporary living spaces and private balconies. Resort amenities include a luxurious lobby, adjacent Terrasse, exclusive private dining room, unique venues for private events and post‑adventure wellness amenities such as customised massages in spa suites, breathtaking rooftop pool, infinity‑edge hot tub and state‑of‑the‑art fitness center. An award‑winning restaurant skillfully marries Bavarian specialties with farm‑fresh regional fare sourced from local Park City pastures, while the Antler Lounge, a chic gathering spot, comes alive in the evenings with après cocktails and live entertainment. Founded in 1992, the inn is owned by the philanthropic Eccles family who have been a part of the development of Utah’s ski region since the late 1800s.

For more information: auberge.com/goldener-hirsch

Follow Goldener Hirsch on Instagram @goldenerhirschauberge

Job Description

Embark on a rewarding journey as a Front Desk Supervisor, where you'll be the linchpin of our guest experience, ensuring smooth check‑ins, personalised service, and efficient problem resolution. In this pivotal role, your leadership will set the tone for our front desk team, creating an atmosphere of hospitality and warmth that leaves a lasting impression on every guest.

• Oversee and assist in the check‑in and check‑out processes, ensuring efficiency, accuracy, and a welcoming experience for guests.
• Supervise front desk staff, providing guidance, training, and support to ensure exceptional customer service and adherence to policies and procedures.
• Monitor and manage room reservations, ensure accuracy and availability, and address discrepancies or special requests.
• Resolve guest inquiries, concerns, and issues promptly and professionally, maintaining a positive and hospitable atmosphere at the front desk.
• Coordinate front desk operations during scheduled shifts, ensuring appropriate staffing levels, task delegation, and smooth shift transitions.
• Act as a communication hub between guests and other hotel departments, facilitating effective communication to enhance the overall guest experience.
• Maintain accurate records of guest interactions, transactions, and room availability, and generate reports for management analysis and decision‑making.

Qualifications

• 2+ years of hotel reception experience, preferably in a 4 or 5‑star hotel
• Extensive knowledge of Google Applications including G‑mail, Calendar, Tasks, etc.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

GHI Operating Company LLC is an Equal Opportunity Employer, M/F/D/V. GHI Operating Company LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, GHI Operating Company LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.