Guest Service Supervisor

Global Montello Group Corp; Northampton (MA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Health & Wellness - Medical, Dental, V

401k match

Tuition reimbursement

Career development support

Job summary

Global Partners LP in Northampton, MA is seeking a Guest Service Supervisor to lead front-end operations, supervise staff, coach performance, greet guests, and ensure adherence to safety and store policies.

You will operate the POS, manage cash processes, maintain in-stock conditions, and respond to guest inquiries while supporting 24/7 guest service programs.

This role requires flexibility for day, night, weekends, and holidays, and a High School Diploma; reliable transportation is expected.

Qualifications

• Must have High School Diploma or equivalent.
• Must be 18 years or older to qualify.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Supervise employees to ensure management-directed tasks are performed.
• Coach staff by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for all.
• Adhere to safety, security, quality and store policies and procedures.
• Operate the POS and manage cash levels and deposits.
• Ensure store housekeeping duties are completed and stock is replenished.
• Support 24/7 guest service programs and processes.
• Handle cash processes including deposits, gift cards and checks where applicable.
• Address guest inquiries and resolve issues as they arise.
• Check in external and internal vendors per guidelines.

Skills

Customer service

Staff supervision

Coaching

Guest experience

Cash handling

Education

High School Diploma

Tools

POS system

Cash register

Job description

Job Summary

Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Job Description

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Additional Job Description

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for position.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs. during a shift.
• Work in intermittent temperatures (i.e., cooler, outside, etc.,).
• Must have reliable transportation.

High School Diploma

High School Diploma High school diploma or equivalent

Pay Range

Pay Range: $17.66 - $20.87 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Our Commitments to You

• Coins!
• We offer competitive salaries and opportunities for growth.
• We have an amazing Talent Development Team who create trainings for growth and job development.
• Health & Wellness - Medical, Dental, Visions and Life Insurance.
• Along with additional wellness support.
• The Road Ahead – We offer 401k and a match component!
• Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

What to Expect From the Hiring Process

We value passion and potential. Interviews are conducted virtually and in person, depending on the role. We’ll provide more details about next steps if selected to move forward.

Equal Opportunity Statement

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law.

Accommodation Information

If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.

Disclaimer

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Please visit our Global Partners Careers site to explore and apply for job opportunities with us.