Guest Service Supervisor

DOUBLE STAR HOSPITALITY DUBLIN LLC; Dublin (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Supervisor to enhance the guest experience at their hotel. This role involves greeting guests, managing front desk operations, and leading a team to ensure top-notch service. The ideal candidate will possess a strong background in hospitality, a passion for customer service, and the ability to thrive in a fast-paced environment. If you're looking to make a meaningful impact in the hospitality sector and enjoy working with people, this opportunity is perfect for you.

Benefits

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Qualifications

• High school diploma/GED required with familiarity in hospitality standards.
• Ability to handle customer service issues with tact and understanding.

Responsibilities

• Supervise front desk staff and ensure exceptional customer service.
• Respond to guest concerns and coordinate with other departments.

Skills

Customer Service

Communication

Problem Solving

Tact and Understanding

Education

High School Diploma/GED

Tools

Front Desk Operations Knowledge

Job description

Benefits/Perks

1. Flexible Scheduling
2. Career Advancement Opportunities
3. Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.

The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.

Responsibilities:

1. Supervise front desk staff
2. Respond to guest concerns and resolve them appropriately
3. Coordinate with other departments within the hotel to ensure guest satisfaction
4. Anticipate the needs of guests and build rapport
5. Uphold the highest standards of cleanliness, sanitation, safety, and conduct
6. Maintain accurate records of registration and payment information

Qualifications:

1. High school diploma/GED required
2. Familiarity with hospitality industry standards
3. Knowledge of front desk operations and procedures
4. Proficient in English; knowledge of other languages is a plus
5. Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
6. Ability to demonstrate genuine care for customers and employees
7. Ability to work in a fast-paced environment