Guest Service Specialist

The Fresh Market; Newport News (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time‑

Medical, Dental, Vision, Disability, &

Life Insurance

Job summary

The Fresh Market — Newport News, VA — is seeking a Guest Service Specialist to lead front-end operations, assist cashiers, and uphold store standards while delivering a warm, hospitality-driven guest experience. You’ll monitor cash controls, guest flow, and merchandising, ensuring every guest leaves with a positive last impression.

We value teamwork, reliability, and a strong work ethic. Requires 2+ years in retail/hospitality and the ability to work weekends and holidays.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Retail experience

Attention to detail

Multitasking

Customer service

Education

High school diploma

Tools

Electronic shelf labels

Inventory management tech

AI-enabled retail tools

Job description

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests. We create a warm, welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day. We value teamwork, celebrate our shared success, and look forward to the impact you’ll make on our store, our team, and our community.

Our Added Benefits For Joining The Fresh Market Team

• Team Member discount up to 40%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position

Are you known for your attention to detail and multitasking? Ready to take charge behind the scenes and keep our store moving at full speed? As the Guest Service Specialist, you will be the store’s front-end point person for hospitality, guest flow and cash operations. You lead by example by maintaining efficiency, merchandising front-end displays and ensuring consistent execution of cash office controls and audits making sure every guest leaves with an exceptional last impression. This role embodies passion, excellence, hospitality, and teamwork, delivering an exceptional guest experience while maintaining operational standards.

The pay range for this position is $14.75 - $15.73 per hour

What You'll Do

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Availability

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications

At a minimum, what you’ll need:

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Strong attention to detail with organizational skills, ability to multitask, and work at a fast pace.
• Must be at least 18 years of age.

Preferred Qualifications

• High school diploma or equivalent.
• Retail, culinary, and/or grocery experience.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.

Physical And Work Conditions

• Repetitive hand/arm movements, grasping, bending, reaching, ability to lift, push, or pull up to 50 pounds by oneself, and exposure to extreme temperatures.
• Ability to use tools and equipment: knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Required to spend long periods of time on their feet and stand or walk without a break (for up to 4 hours or as required by law).
• Required to wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

We are proud to be an Equal Opportunity Employer

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role, but are not all inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties and skills required