Guest Service Specialist

Big Sky Resort

Big Sky (MT)

On-site

USD 19,000 - 30,000

Full time

14 days+

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Benefits offered by this job

FREE All Access Bike Haul Pass

Discounted Golf and Mountain Biking for friends and family

25% - 50% off Food and Beverage

Eligibility for affordable Team Member Housing

Lodging discounts for friends and family

FREE Basecamp activities including zip line course

Wellness Day and Eligibility for PTO

Monthly employee events

Job summary

A popular ski resort in Big Sky, Montana is seeking a Guest Service Specialist to sell and fulfill lift tickets and provide information to guests. Role involves operating a point of sale system and assisting guests in a fast-paced environment. Candidates should possess excellent guest service skills, basic computer abilities, and the capacity to work independently. This position offers perks like discounted passes and housing eligibility, making it a great opportunity for outdoor enthusiasts.

Qualifications

Prior resort and POS experience is a plus.
Previous customer service experience is preferred.

Responsibilities

Assist guests with their season passes and lift tickets.
Provide knowledgeable support on mountain activities and services.
Resolve guest issues regarding lift tickets and passes promptly.
Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
Quickly assess lift ticket and pass issues and resolve them for the guest
Stay familiar with the daily snow and grooming report
Answer guest questions and resolve issues correctly, promptly, and professionally
Periodically assist with Basecamp activity booking or outdoor staff responsibilities

Skills

Excellent guest service

Basic computer skills

Flexibility in a workplace

Ability to learn quickly

Ability to work independently

Job description

Overview

Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.

This opportunity entails operating a point of sale computer system in one of four different office locations around the mountain. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off the mountain.

Excellent guest service, basic computer skills, flexibility in a workplace (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must. Prior resort and POS experience is a plus. Indoor approximately 90% of the time, outdoor approximately 10% of the time.

Responsibilities

Picture yourself being a Guest Service Specialist at Big Sky Resort and having the opportunity to:

Assist guests with their season passes, day tickets and multi-day lift tickets in a fast-paced office environment
Understand and learn the criteria for all the lift access products for Big Sky Resort (BSR Passes and Tickets, Mountain Collective, Ikon, Boyne Passes, etc.)
Be accountable for sales each day and able to balance all products sold against receipts
Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
Quickly assess lift ticket and pass issues and resolve them for the guest
Stay familiar with the daily snow and grooming report
Answer guest questions and resolve issues correctly, promptly, and professionally
Periodically assist with Basecamp activity booking or outdoor staff responsibilities

Qualifications