Guest Service & Sales Representative

Fairfield Inn & Suites Dulles Airport Herndon/Reston; Herndon (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Basic life insurance

Bonus plans

Job summary

B. F.

Saul Company Hospitality Group is seeking a Front Desk Agent to deliver a warm, professional welcome, manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment at our Herndon, VA hotel. The role requires strong customer service, clear communication, attention to detail, and the ability to coordinate with housekeeping and other teams.

Qualifications

• Previous experience in front desk, hospitality, customer service, or similar roles.
• Availability to work shifts, including weekends and holidays, based on operational needs.
• Basic familiarity with reservation systems, cash handling, or administrative tools.

Responsibilities

• Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.
• Handle calls, messages, and guest requests with a helpful, clear, and timely approach.
• Maintain accurate records of reservations, payments, incidents, and system updates.
• Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.
• Follow established procedures for cash handling, identity verification, documentation, and policy compliance.
• Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Skills

Customer service

Administrative accuracy

Multi-tasking

Communication

Adaptability

Detail-oriented

Tools

Reservation systems

Cash handling

Administrative tools

Job description

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.

Core Responsibilities

• Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.

• Handle calls, messages, and guest requests with a helpful, clear, and timely approach.

• Maintain accurate records of reservations, payments, incidents, and system updates.

• Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.

• Follow established procedures for cash handling, identity verification, documentation, and policy compliance.

• Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Required Skills & Abilities

• Strong customer service focus and a courteous approach with guests and internal teams.

• Ability to work within defined processes and maintain accuracy in administrative tasks.

• Comfort shifting between guest-facing service, internal coordination, and request follow-up.

• Strong verbal and written communication skills.

• Ability to adapt to a fast-moving environment without losing quality or accuracy.

• Attention to detail in documentation, payments, and information updates.

Other Requirements

• Previous experience in front desk, hospitality, customer service, or similar roles.

• Availability to work shifts, including weekends and holidays, based on operational needs.

• Basic familiarity with reservation systems, cash handling, or administrative tools.

$18 - $18 an hour

Minimum and maximum wage or salary for the position.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Source: Hospitality Online