Front Office Supervisor

The Watermark Hotel; McLean (VA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Bonus plans

Job summary

The Watermark Hotel in Capital One Center, McLean, VA, is seeking a Guest Services Associate to deliver exceptional service at the front desk. Responsibilities include processing check-ins/check-outs, assisting guests with requests, and providing local information to help guests enjoy their stay.

You will work with a collaborative team to enhance guest satisfaction, follow safety procedures, and contribute to daily hotel operations.

Qualifications

• High school diploma or GED required.
• 1+ year of guest service experience, preferably in hospitality; strong verbal communication and attention to detail.
• Ability to lift, push, and pull up to 75 pounds occasionally.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and handle special requests.
• Provide guests with hotel information and local attractions; collaborate with other departments.
• Maximize room revenues through selling techniques and up-selling; follow cash handling and cost-control procedures.
• Maintain a clean and safe work area; follow hotel emergency procedures and safety protocols.

Skills

Verbal communication

Attention to detail

Customer-focused

Adaptability

Education

High school diploma or GED

Job description

Overview

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business‑class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, along with The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals.

The Watermark Hotel is a new all‑suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. It offers convenient access to the Capital One offices, Capital One Hall, the McLean station along the metro’s Silver Line, and more. Culinary experiences include locally‑sourced breakfast at The Aviary or craft cocktails paired with chef‑driven dishes at one of the area’s hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues.

Responsibilities

• Guest Service: Anticipate and respond to guests in a friendly and positive manner. Process check‑ins and check‑outs, verify billing, create reservations, and process special requests. Provide guests with knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Act as a team player in meeting guests’ needs and actively contribute to the efforts of other departments when necessary. Understand and follow the guest service recovery program.
• Financial Results and Cost Control: Apply proper selling techniques to maximize room revenues. Monitor room availability, enforce restrictions, and follow all booking policies and procedures. Drive sales and maximize revenue by up‑selling rooms and amenities. Follow procedures in handling cash and processing financial transactions. Use all equipment properly and adhere to cost controls to reduce expenses and waste.
• Self/Workload Management: Produce the required volume of work by planning, organizing, and prioritizing duties. Adhere to general work rules and department procedures. Attend all required department and hotel meetings.
• Safety/Risk Management: Maintain a clean and safe work area in compliance with brand, local, state, and federal regulations. Follow all procedures for guest and team member incidents. Know the hotel emergency procedures.

Required Skills and Experience

• High school diploma or GED required.
• 1+ years of prior guest service experience, preferably in a hospitality setting. Excellent verbal communication skills and attention to detail. Customer‑focused and able to perform job duties in a fast‑paced environment.
• Ability to lift, push, and pull up to 75 pounds on an occasional basis.

Compensation

$21 - $22 an hour

Minimum and maximum wage or salary for the position.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant’s qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held. Base pay is one component of the company’s total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short‑term and long‑term disability coverage, basic life insurance, bonus plans and more.

Benefits

Base pay is one component of B. F. Saul Company & Affiliates’ total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short‑term and long‑term disability coverage, basic life insurance, bonus plans and more.

EEO Statement

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer / Veterans / Disabled

EEO AA M/F/Vet/Disabled

Source: Hospitality Online