Guest Service - Restaurant 205297 - 3061 Terry Road, Jackson, MS 39212

Church's Chicken; Jackson (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a forward-thinking restaurant where you can grow your career while serving delicious comfort food. As a key member of our service team, you'll greet customers with a smile, ensure their orders are taken and delivered efficiently, and maintain a clean and inviting environment. This role offers the chance to develop valuable skills in customer service and cash handling while working in a fun, fast-paced atmosphere. If you're looking for a rewarding position that values hard work and dedication, this is the opportunity for you!

Qualifications

• At least 6 months of relevant experience in a fast-paced environment.
• Knowledge of restaurant policies and operational procedures.

Responsibilities

• Greet customers with a positive attitude and fulfill orders quickly.
• Handle cash accurately and maintain cleanliness in the service area.

Skills

Interpersonal Skills

Cash Handling

Basic Computer Skills

Customer Service

Punctuality

Education

High School Diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures outlined in the Service Section of the Church's Operating Standards Manual (the "OSM"). Tasks should be accomplished in a timely and orderly manner.

Key Duties/Responsibilities:

1. Greet all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
2. Take and fulfill customer orders within the company-mandated service time.
3. Suggestive upsell of products as directed by management.
4. Collect money and deliver orders to customers.
5. Attend promptly to customer service problems or complaints and notify the manager as needed.
6. Verify opening readings and bank; be accountable for all cash issued and received during their shift, including all guest checks used. Count down the drawer at the end of each shift to ensure accuracy.
7. Notify the Manager in Charge immediately of any deletions, over-rings, or equipment issues.
8. Ensure all product holding times are strictly observed.
9. Maintain proper rotation and attractive display of products on the counter or in the display case.
10. Keep the display case interior and exterior clean at all times.
11. Stock the service area with sufficient supplies such as napkins, cups, lids, etc., and maintain an adequate supply of iced tea.
12. Perform all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of relevant experience.

Position Qualifications/Functional Skills:

• Knowledge of restaurant policies, practices, and operational and HR procedures.
• Excellent interpersonal skills and the ability to interact professionally at all levels.
• Ability to succeed in a fast-paced environment.
• Ability to handle cash accurately and practice security measures.
• Basic computer skills.
• Punctuality in reporting to scheduled shifts.

Church's is committed to providing a fun, fast-paced career with opportunities for growth. We serve real comfort food that makes a difference. Join us and be part of a place where hard work leads to success.

Church's Chicken is an equal opportunity employer, making employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected factor.