Guest Service - Restaurant 204609 - 4770 Mobile Highway, Montgomery, AL 36108

Church's Texas Chicken; Montgomery (AL); On-site; USD 12,000 - 18,000; Part time

Job summary

Church’s Texas Chicken in Montgomery, AL is seeking a team member for front-line service. You will greet guests, take orders, process payments, and keep the dining area clean and well-stocked.

You’ll also help with upselling and handling customer concerns with care. The role requires a high school diploma or GED and at least 6 months of related experience, with strong interpersonal and basic computer skills to operate the POS system.

Qualifications

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Responsibilities

• Greets customers with a friendly smile and welcoming attitude.
• Takes and fills customer orders within service time.
• Upsells products as directed by management.
• Collects money and delivers orders to customers.
• Addresses customer issues or complaints and notifies manager as needed.
• Counts cash drawer accurately and verifies bank readings at shift end.
• Notifies Manager in Charge of any deletions or equipment problems.
• Keeps product displays rotated and clean; maintains napkins, cups, and liquids stock.
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Interpersonal skills

Basic computer skills

Ability to work in fast-paced

Education

High school diploma or GED

Tools

POS system

Job description

Reports To (Title):Restaurant GeneralManager

Department: FieldOperations

Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

KeyDuties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

PositionQualifications/FunctionalSkills:

• Knowledge of all restaurant policies, practices and operational and human resources procedures
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church’s®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.