Guest Service - Restaurant 201477 - 2401 Main St Dickinson, TX 77539

Church's Texas Chicken; Dickinson (TX); On-site; USD 12,000 - 18,000; Full time

Job summary

Church's Texas Chicken in Dickinson, TX is seeking a front-of-house team member to greet guests, take and fill orders quickly, and ensure cash handling accuracy while delivering friendly service in a fast-paced environment.

The role supports store operations by maintaining displays, handling cash securely, and contributing to a positive guest experience through teamwork and adherence to company standards.

Qualifications

• High school diploma or GED; at least 6 months of related experience.
• Knowledge of restaurant policies and procedures.
• Excellent interpersonal skills and professionalism.
• Ability to count back change accurately.
• Cash handling with security and cash drops experience.
• Basic computer skills.
• Punctual and reliable for scheduled shifts.

Responsibilities

• Greets customers courteously and provides fast, friendly service.
• Takes and fills orders within company service time.
• Suggestive upsell of products as directed by management.
• Collects money and delivers orders to customers.
• Addresses customer issues promptly and notifies the manager as needed.
• Verifies opening cash drawer and counts cash at end of shift.
• Notifies Manager in Charge of any deletions or equipment problems.
• Ensures product holding times are observed and displays are attractive.
• Stocks service area and maintains napkins, cups, lids, etc.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Fast-paced environment

Cash handling

Basic computer skills

Punctuality

Education

High school diploma or GED

Tools

Cash register

POS basics

Job description

Reports To (Title):Restaurant GeneralManager

Department: FieldOperations

Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

KeyDuties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

PositionQualifications/FunctionalSkills:

• Knowledge of all restaurant policies, practices and operational and human resources procedures
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church’s®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

2. Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.