Guest Service - Restaurant 204131 - 327 W. Northside Drive, Jackson, MS 39206

Church's Chicken; Jackson (MS); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a well-established restaurant where you can thrive in a fast-paced environment. This role involves serving guests with a smile, handling orders, and ensuring customer satisfaction while adhering to operational standards. With a commitment to providing a fun and opportunity-rich workplace, this position is perfect for individuals eager to grow and succeed in the food service industry. Become part of a legacy that has been serving comfort food for over 60 years and make a difference in the lives of our customers.

Qualifications

• 6 months of relevant experience in a restaurant setting.
• Knowledge of restaurant policies and operational procedures.

Responsibilities

• Greet customers warmly and take their orders efficiently.
• Handle cash accurately and maintain cleanliness in the service area.

Skills

Interpersonal Skills

Cash Handling

Basic Computer Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
• Takes and fills customer orders within the company-mandated service time.
• Suggests upselling products as directed by management.
• Collects money and delivers orders to customers.
• Immediately attends to any customer service problems or complaints and notifies the manager as needed.
• Verifies opening reading and bank, and is accountable for all cash issued and received during their shift, including all guest checks used. Counts down the cash drawer at the end of the shift to ensure accuracy.
• Immediately reports any deletions, over-rings, or equipment issues to the Manager in Charge.
• Ensures all product holding times are strictly observed.
• Maintains proper rotation and attractive display of products on the counter or in the display case.
• Keeps the display case interior and exterior clean at all times.
• Stocks the service area with sufficient supplies such as napkins, cups, lids, etc., and maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of relevant experience.

Position Qualifications/Functional Skills:

• Knowledge of restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally at all levels.
• Ability to succeed in a fast-paced environment.
• Ability to handle cash accurately and practice security measures in cash handling.
• Basic computer skills.
• Punctuality in reporting to scheduled shifts.

Church's is committed to providing a fun, fast-paced, and opportunity-rich environment. We make real comfort food that makes a difference. For over 60 years, our restaurant has been a place where hardworking people can succeed and grow by serving others.

Church's Chicken is an equal employment opportunity employer, making decisions without regard to race, color, religion, sex, national origin, age, disability, or genetic information, in accordance with applicable law.