Guest Service - Restaurant 202015 - 1650 Military Hwy 281, Brownsville, TX 78520

Church's Chicken; Brownsville (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading fast-food restaurant is seeking a Restaurant Crew Member to provide excellent customer service and ensure efficient operation. Responsibilities include greeting customers, taking orders, handling cash, and maintaining cleanliness. This position offers opportunities for growth in a fun and fast-paced environment.

Qualifications

• At least 6 months of experience directly related to duties.
• Knowledge of restaurant policies and procedures.

Responsibilities

• Greet customers and take orders efficiently.
• Handle cash and ensure accuracy in transactions.
• Maintain cleanliness and stock supplies.

Skills

Interpersonal skills

Cash handling

Customer service

Basic computer skills

Education

High school diploma or GED

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve each guest courteously, quickly, and efficiently while adhering to the procedures outlined in the Service Section of the Church’s Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greet all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
• Take and fill customer orders within the company-mandated service time.
• Suggestive upsell of products as directed by management.
• Collect money and deliver orders to customers.
• Immediately address any customer service problems or complaints and notify the manager as needed.
• Verify opening reading and bank; be accountable for all cash issued and received during the shift, and all guest checks used. Count down the cash drawer at the end of the shift to ensure accuracy.
• Notify the Manager in Charge immediately of any deletions, over-rings, or equipment problems.
• Ensure all product holding times are strictly observed.
• Ensure products on the counter or in the display case are properly rotated and attractively displayed.
• Maintain cleanliness of the display case interior and exterior at all times.
• Stock the service area with sufficient supplies such as napkins, cups, lids, etc., and maintain an adequate supply of iced tea.
• Perform all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of restaurant policies, practices, operational, and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Ability to succeed in a fast-paced work environment.
• Ability to receive money and accurately count back change.
• Practice adequate security measures in cash handling, including making frequent cash drops and maintaining a minimum cash amount in the drawer.
• Basic computer skills.
• Report to work punctually for each scheduled shift.

Church’s encourages a fun, fast-paced career with opportunities for growth. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hardworking individuals can advance by serving others.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.