Guest Service - Restaurant 200936 - 1829 Sam Rittenburg Blvd., Charleston, SC 29407

Church's Chicken; Charleston (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company that values customer service and community engagement. In this role, you'll be the face of the restaurant, ensuring every guest feels welcome and satisfied. You'll be responsible for taking orders, handling cash, and maintaining the cleanliness of the service area. If you thrive in a fast-paced environment and have a passion for serving others, this opportunity is perfect for you. Be part of a team that has been making a difference in people's lives for over 60 years, where your contributions can lead to personal and professional growth.

Qualifications

• At least 6 months of experience in a similar role.
• Knowledge of restaurant policies and procedures.

Responsibilities

• Greet customers warmly and take their orders promptly.
• Handle cash transactions and ensure accuracy in cash handling.
• Maintain cleanliness in the service area and display case.

Skills

Interpersonal Skills

Cash Handling

Customer Service

Basic Computer Skills

Education

High School Diploma or GED

Job description

Reports To (Title):

Restaurant General Manager

Department:

Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within the company-mandated service time.
• Suggests up-selling of products as directed by management.
• Collects money and delivers the order to the customer.
• Immediately attends to any customer service problem or complaint. Notifies the manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down the drawer at the end of the shift to ensure accuracy.
• Immediately notifies the Manager in Charge of any deletions, over-rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps the display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Ability to succeed in a fast-paced work environment.
• Ability to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops, and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hard-working people can get ahead and do amazing things by serving others.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by law.