Guest Service - Restaurant 200908 - 1306 Us 280 By-Pass, Phenix City, AL 36867

Church's Chicken PR; Phenix City (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a well-known restaurant where you will play a vital role in delivering excellent guest service. This position involves greeting customers with a warm smile, taking and fulfilling their orders promptly, and ensuring a pleasant dining experience. You will also handle cash transactions, maintain cleanliness in the service area, and assist in managing customer complaints. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you. Become part of a team that values hard work and dedication while serving delicious meals to the community.

Qualifications

• 6 months of experience in a similar role is preferred.
• Knowledge of restaurant policies and operational procedures.

Responsibilities

• Greet customers warmly and take their orders efficiently.
• Handle cash and ensure accuracy in transactions.
• Maintain cleanliness and stock in the service area.

Skills

Interpersonal Skills

Cash Handling

Basic Computer Skills

Fast-paced Work Environment

Education

High School Diploma or GED

Job description

Guest Service - Restaurant 200908 - 1306 Us 280 By-Pass, Phenix City, AL 36867

Job Summary

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.