Guest Service - Restaurant 200824 - 1264 Ellis Avenue, Jackson, MS 39209

Church's Chicken PR; Jackson (MS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a forward-thinking restaurant where you can thrive in a fast-paced environment. This role focuses on delivering exceptional customer service, ensuring every guest feels welcomed and valued. You'll be responsible for taking orders, handling cash transactions, and maintaining a clean and organized service area. With a commitment to quality and a passion for serving others, this position offers the chance to grow and succeed in the hospitality industry. If you're ready to make a difference and enjoy a rewarding career, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required; 6 months experience in related duties.
• Excellent interpersonal skills and ability to work in a fast-paced environment.

Responsibilities

• Greet customers warmly and take their orders efficiently.
• Handle cash transactions and ensure accuracy in cash handling.
• Maintain cleanliness and stock levels in the service area.

Skills

Interpersonal Skills

Cash Handling

Basic Computer Skills

Customer Service

Education

High School Diploma or GED

Job description

Guest Service - Restaurant 200824 - 1264 Ellis Avenue, Jackson, MS 39209

Church's Chicken

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

• Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer's order within company mandated service time.
• Suggestive up sell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint. Notifies manager as needed.
• Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.
• Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed.
• Keeps display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast-paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.

Report to work timely for each scheduled shift.

About Us

If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.