Guest Service - Restaurant 200819 - 238 W. Woodrow Wilson, Jackson, MS 39213

Church's Chicken in; Jackson (MS); On-site; USD 25,000 - 30,000; Full time

Job summary

A leading fast-food restaurant is seeking a Guest Service representative to provide excellent customer service and ensure efficient order fulfillment. The role involves greeting customers, taking orders, handling payments, and maintaining cleanliness in the service area. Ideal candidates will have a high school diploma and relevant experience, along with strong interpersonal skills. Join a fun and fast-paced environment with opportunities for growth.

Qualifications

• At least 6 months of relevant experience.
• Knowledge of restaurant policies and operational procedures.
• Ability to succeed in a fast-paced environment.

Responsibilities

• Greet customers and take orders courteously.
• Handle cash and ensure accuracy in transactions.
• Maintain cleanliness and stock service areas.

Skills

Interpersonal skills

Ability to handle money

Basic computer skills

Education

High school diploma or GED

Job description

Guest Service - Restaurant 200819 - 238 W. Woodrow Wilson, Jackson, MS 39213 (Finance)

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary: To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

1. Greet all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
2. Take and fulfill customer orders within the company's mandated service time.
3. Suggestive upsell of products as directed by management.
4. Collect payment and deliver orders to customers.
5. Address customer service problems or complaints immediately; notify the manager as needed.
6. Verify opening reading and bank; be accountable for all cash issued and received during their shift, including all guest checks used. Count down the drawer at shift end to ensure accuracy.
7. Notify the Manager in Charge immediately of any deletions, over-rings, or equipment issues.
8. Ensure all product holding times are strictly observed.
9. Maintain proper rotation and attractive display of products in the display case and on the counter.
10. Keep the display case interior and exterior clean at all times.
11. Stock the service area with sufficient supplies such as napkins, cups, lids, and maintain an adequate supply of iced tea.
12. Perform all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of relevant experience.

Position Qualifications/Functional Skills:

• Knowledge of restaurant policies, practices, and operational procedures.
• Excellent interpersonal skills and professional interaction abilities.
• Ability to succeed in a fast-paced environment.
• Ability to handle money and accurately give change.
• Practice security measures in cash handling, including frequent cash drops and maintaining minimal cash in the drawer.
• Basic computer skills.
• Punctuality in reporting for scheduled shifts.

Church's offers a fun, fast-paced career with opportunities for growth. We serve real comfort food that makes a difference and have been a place for hardworking people to advance for over 60 years.

Church's Chicken is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected factor.