Guest Service - Restaurant 200720 - 5460 Airline Hwy., Baton Rouge, LA 70814

Church's Chicken; Baton Rouge (LA); On-site; USD 25,000 - 30,000; Full time

Job summary

Church's Chicken is seeking a Restaurant Crew Member in Baton Rouge, LA. The role involves providing excellent customer service, handling cash transactions, and maintaining a clean and stocked service area. Join a fast-paced environment where you can grow and make a difference in people's lives.

Qualifications

• At least 6 months of experience related to restaurant duties.
• Ability to succeed in a fast-paced work environment.
• Timely reporting for scheduled shifts.

Responsibilities

• Greet customers and take orders efficiently.
• Handle cash and ensure accuracy in transactions.
• Maintain cleanliness and stock in service areas.

Skills

Interpersonal skills

Cash handling

Basic computer skills

Education

High school diploma or GED

Job description

Reports To (Title): Restaurant General Manager

Department: Field Operations

Job Summary:

To serve each guest courteously, quickly, and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

Key Duties/Responsibilities:

1. Greet all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.
2. Take and fill the customer’s order within company mandated service time.
3. Suggestive upsell of products as directed by management.
4. Collect money and deliver the order to the customer.
5. Immediately attend to any customer service problem or complaint. Notify the manager as needed.
6. Verify opening reading and bank. Be accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Count down the drawer at the end of the shift to ensure accuracy.
7. Immediately notify the Manager in Charge of any deletions, over-rings, or equipment problems.
8. Ensure that all product holding times are strictly observed.
9. Ensure products on the counter or in the display case are properly rotated and attractively displayed.
10. Keep display case interior and exterior clean at all times.
11. Stock the service area with a sufficient supply of napkins, cups, lids, etc. Maintain an adequate supply of iced tea.
12. Perform all other duties as assigned.

Position Requirements (Education, Qualifications, Experience):

• High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Position Qualifications/Functional Skills:

• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Ability to succeed in a fast-paced work environment.
• Ability to receive money and accurately count back change.
• Practice adequate security measures in cash handling, including making frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Report to work timely for each scheduled shift.

Additional Information:

If you’re hungry for a career that’s fun, fast-paced, and loaded with opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in people's lives. For over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other factor prohibited by applicable law.