Guest Service Representative- PT Evening

Humanitarian Hotels; Columbus (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for evening shifts at our Columbus location. You will greet guests, assist with check-in, handle inquiries, and ensure a smooth front desk operation while upholding our service culture.

We value hospitality, respectful interactions, and a proactive, guest-focused mindset. This PT evening role includes benefits, flexibility, and opportunities for career growth within SHG.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests on arrival with personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs to rooms and assist with check-in.
• Answer phones within three rings and direct inquiries as needed.
• Count and secure cash, report cash over/shorts as required.
• Keep front desk area clean and organized.
• Assist with lobby activation and guest services.
• Handle guest PPI data with proper procedures.
• Collect IDs and payment information at check-in/out.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Skills

Customer service

Front desk operations

Cash handling

Multitasking

Education

High School diploma

Job description

Guest Service Representative- PT Evening

#GCOH-56753

Requisition Number

GCOH-56753

Job Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks , an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

Work Today, Get Paid today , with Daily Pay!

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!

Multiple Health Insurance and Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES