Guest Service Representative posted about 1 hour ago Scottsdale Park Suites Scottsdale, AZ Weekends

Scottsdale Park Suites; Scottsdale (AZ); On-site; Full time

Job summary

A leading company in Scottsdale is seeking a Guest Services Representative to provide exceptional service to residents and guests. The role involves preparing suites, managing guest interactions, and ensuring high satisfaction levels. Ideal candidates are energetic, service-oriented, and possess strong communication skills. Join a vibrant team that values professionalism and integrity while contributing to a welcoming environment.

Benefits

Medical and Prescription Coverage

Dental and Vision Coverage

$10k Life Insurance Coverage

401(k) Retirement Savings Plan

Employee Support Program

Tuition Discounts

Generous Paid Time Off

Qualifications

• Ability to work nights and weekends, upon request.
• Experience with property management or hospitality preferred.

Responsibilities

• Ensure each suite is prepared for guest arrival.
• Greet guests in a friendly manner and follow check-in procedures.
• Handle incoming telephone calls and guest communication.

Skills

Attention to Detail

Time Management

Communication

Education

High School Diploma or GED Equivalent

Tools

Microsoft Office Suite

StreamlineCRM

Job description

Our lovely and vibrant environment leaves both short- and long-term residents feeling welcomed and at home. Scottsdale Park Suites, perfectly situated on the Greenbelt and close to historic Old Town, lends beautiful outdoor spaces to enjoy, including a relaxing pool and therapeutic spa.

Shift:

Wage:

20.00/hour

Why Work for Us: (Features & Benefits)

• Medical and Prescription Coverage
• Dental and Vision Coverage
• $10k Life Insurance Coverage*
• Supplemental Insurance Options
• Pet Insurance
• 401(k) Retirement Savings Plan with Generous Company Matching Benefits
• Employee Support Program (ESP)
• Tuition Discounts with Rasmussen College
• Educational Support
• Team Member Referral Bonus
• Shift Differentials
• LifeMart Employee Discounts
• OnShift Engage Bonus and Incentives
• Generous Paid Time Off

*Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.

Summary

The Guest Services Representative playan integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents.

The Guest Services Representative is fun, energetic and service orientated individual. You must have a passion and take pride in delivering amazing service, able to paint a picture for our prospective guestsof their upcoming stay, which will infuse them with excitement and anticipation to finally arrive at your Community.

Essential Job Functions, Duties, and Responsibilities

• Ensure that each suite is prepared for each guests arrival
• Take personal responsibility for on-going guest needs with a sincere desire to serve
• Deliver marketing and sales goals by being an amazing closer
• Be aware of local attractions and restaurants,and make recommendations to guests
• Handle incoming telephone calls and other guest communication
• Accurately communicate with other shifts regarding issues arising from day-to-day operations in a timely manner
• Greet guests in a friendly manner and follow check in, check out procedures
• Take payments and post accurately to guest accounts
• Follow set policies regarding all monetary/credit card handling
• Interactpositively with residents to maintain high levels of resident satisfaction
• Demonstrate strong professionalism and integrity as a representative of the community
• Contribute to cleanliness and curb appeal of the community
• Comply with all industry Fair Housing rules and regulations
• Operatewithin OSHA (Occupational Safety and Health Act) standards and company safety policies at all times
• Other duties as assigned by Property Manager

RequiredSkills and Qualifications

• Capable of performing the essential functions of the job, with or without reasonable accommodations
• Ability to understand and communicate written and verbal directions
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours
• Ability to work nights and weekends, upon request
• Must be able to work overtimeas needed
• Requiredto work on an on-call basis
• Well organized with excellent attention to detail
• Aptitude to work independently with excellent time management skills

Education and Experience

• High School Diploma or GED Equivalent
• Proficiency in Microsoft Office Suite required
• Experience with StreamlineCRMis preferred
• Previousproperty manager orhospitality experience preferred

This company is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, national origin or other protected statuses.

We want all interested and qualified candidates to apply for employment opportunities. If you are a U.S. applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us. Please indicate the specifics of the assistance needed. This option is reserved only for individuals with disabilities that are unable to use the online tools and is not intended for other purposes.