Guest Service Representative

Extended-Stay-Hotel; Phoenix (AZ); On-site; USD 25,000 - 35,000; Full time

Job summary

Extended-Stay-Hotel is seeking a dedicated Housekeeper in Phoenix, Arizona. This position focuses on providing an exceptional experience for guests through cleaning and maintaining guest rooms according to company standards.

Candidates should demonstrate the ability to follow instructions, maintain cleanliness, and work effectively in a team environment. No prior experience is required for this entry-level position.

Qualifications

• Ability to understand instructions and policies.
• Good judgment and effective communication skills.
• Physical ability to navigate and perform cleaning tasks.

Responsibilities

• Clean assigned guest rooms following company standards.
• Maintain housekeeping carts and areas.
• Report maintenance and guest property issues.

Job description

Position Purpose and Summary

The Housekeeper position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for cleaning guest rooms in accordance with company guidelines and procedures.

Major / Key Job Duties

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
• Cleans assigned guest rooms with adherence to company standards, policies and procedures.
• Ensures housekeeping carts, cart rooms and laundry areas are maintained to company standard while in use.
• Stocks carts and cart rooms if necessary and or directed by management.
• Reports all maintenance issues directly to the front desk and/or manager on duty.
• Reports any remaining guest property in a check‑out room directly to the front desk and manager on duty.
• Assists and provides reasonable accommodation in response to guest requests whenever possible and practical.
• Comply with all safety and security policies and procedures.
• Completes all required and annual Extended Stay University training.

Other Duties

• Assisting with cleaning other areas of the hotel as assigned by the manager including but not limited to, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• Responsible for maintaining overall hotel cleanliness.
• Other duties as assigned by the management team.

Knowledge, Skills, Abilities & Competencies

• Understand instructions, policies, and guidelines and the ability to engage in effective communication with the manager and staff.
• Understand and follow guidelines, adhere to time objectives, productivity measurements and similar company standards and expectations.
• Apply good judgment at all times.
• Regularly required to remain stationary, be mobile, navigate the hotel, handle, reach, and detect objects, tools, or controls, and detect scent and detect sounds.
• Regularly position self to access low areas, traverse heights and remain stable while doing so, balance, and the ability to bend, kneel, or crouch.
• Occasionally push/pull objects (carts/cleaning equipment) weighing up to 50 pounds.
• Detect items in guest rooms to ensure safe performance of work.
• Frequently work in outside weather conditions (depending on hotel).
• Occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals, and risk of electrical shock.
• Typically, moderate to loud noise levels in the work environment.
• The associate may be asked to travel to help additional locations within a reasonable geography.

Minimum Qualifications

• No prior experience or training necessary.

ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.