Guest Service Representative Part Time (7a-3p weekends & 11p-7a open)

Tru by Hilton Tallahassee/Central, FL; Tallahassee (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hotel company is seeking passionate individuals to join their team in Tallahassee. As a team member, you will greet guests, manage check-in/out procedures, and ensure a high-quality service experience. Opportunities for career growth are available, and you will enjoy various benefits including medical, dental, and 401K.

Benefits

Medical

Vision

Dental

401K

Immediate Pay - earned wage access

Vacation and Sick Time

Holiday Pay

Bonus Opportunities

Brand-specific Employee Discounts

Long-term/Short-term Disability

Life Insurance

Qualifications

• At least one year of hospitality experience required.
• Experience with cash and credit procedures.

Responsibilities

• Greet guests and perform check-in/out procedures.
• Respond promptly to guest inquiries or complaints.
• Work flexible shifts, including evenings, weekends, and holidays.

Skills

Customer service

Attention to detail

Knowledge of local area

Education

High School diploma or GED

Job description

Kana Hotel Group's mission is to be one of the most admired and service quality-driven hotel companies in the industry. We aim to create an atmosphere of friendly employee behavior and deliver the highest quality service and value to our guests.

We seek passionate individuals who want to grow with us, from our Team Members to General Managers and Regional Support team. Most of our leadership team members have been promoted from within. As a team member, you will contribute your talents to improve our environment and services, with opportunities for career growth.

Kana Hotel Group offers the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay - earned wage access
• Vacation and Sick Time
• Holiday Pay
• Bonus Opportunities
• Brand-specific Employee Discounts
• Long-term/Short-term Disability
• Life Insurance

Primary Responsibilities

1. Greet guests and perform check-in/out procedures
2. Follow all cash and credit procedures required by hotel and brand standards
3. Check house count for available rooms
4. Review credit limit exception reports and obtain additional approval if needed
5. Manage expected departures, checkouts, and extensions
6. Update housekeeping room status
7. Balance departments from daily activity reports
8. Perform cashier shift change when cash is balanced
9. Explain hotel promotional items to guests and provide upon request
10. Promote hotel amenities to guests during interactions
11. Respond promptly to guest inquiries or complaints, offering alternatives when necessary
12. Document guest accidents with an accident report
13. Work flexible shifts, including evenings, weekends, and holidays

Education and Experience

• High School diploma or GED preferred
• At least one year of hospitality experience required
• Customer service experience required
• Experience with cash and credit procedures
• Attention to detail
• Knowledge of hotel layout, amenities, procedures, and organization
• Knowledge of local area, businesses, major roads, community events, and attractions

Kana Hotel Group provides equal employment opportunities and prohibits discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This policy covers all employment terms and conditions, including recruiting, hiring, promotion, termination, and training.