Guest Service Representative I - Hospitality

Highway West Vacations, LLC; Buellton (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vacation & sick time

Company holidays

Life insurance

Employee discounts

Job summary

Highway West Vacations is seeking a Guest Service Representative to warmly welcome guests, handle reservations, and provide concierge services. You will check guests in and out, ensuring excellent service while maintaining a tidy lobby.

The role requires strong communication, cash handling, and computer skills, with availability for evenings, weekends, and holidays. Benefits include health insurance, holidays, and employee discounts.

Qualifications

• Dependable, punctual with an impeccable attendance record.
• Accurate, detail oriented, service driven.
• Strong organizational skills and professional demeanor.
• Excellent math and cash handling abilities.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Greet guests and fulfill requests, report guest needs.
• Create reservations and provide concierge services.
• Check guests in and out with high service level.
• Keep the lobby area clean and welcoming.

Skills

Dependable

Punctual

Attention to detail

Organizational skills

Positive attitude

Interpersonal skills

Diplomacy

Cash handling

Communication

Computer skills

MS Office

Tools

Word

Excel

PowerPoint

Job description

Full-Time, Non-Exempt

Job Title: Guest Service Representative

Company: Highway West Vacations

Location: Sideways Inn

Status: Full-Time, Non-Exempt

Supervisor: Regional Director, General Manager, Operations Manager

Rate: $18.50/hr

Benefits

We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!

Job Description

The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests’ requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.

Requirements

• Dependable, punctual, impeccable attendance record
• Accurate, attention to detail, service oriented
• Strong organizational skills
• Positive attitude, strong interpersonal and diplomatic skills
• Excellent math aptitude and cash handling ability
• Excellent communication and organizational skills.
• Professional demeanor
• Proficient computer skills, including Word, Excel and PowerPoint.
• Must be able to work on feet for extended periods
• Must be able to work a flexible work schedule including evenings, weekends and holidays.
• Proof of eligibility to work in the United States

Preferred Qualifications

• 1-2 years hotel/restaurant experience

HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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