Guest Service Representative- Hotel Sylvia

VIP Hospitality Group; Newport (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

VIP Hospitality Group seeks a friendly and customer-oriented Guest Service Representative for Hotel Sylvia, Newport. The role involves providing exceptional service to guests, ensuring memorable experiences, and efficiently managing check-ins and inquiries. Ideal candidates will have prior customer service experience and enjoy fast-paced environments.

Benefits

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Qualifications

• Customer service experience is preferred.
• Multilingual skills are a plus.
• Familiarity with hotel management software is beneficial.

Responsibilities

• Greet guests with a warm and friendly demeanor.
• Check-in and check-out guests accurately.
• Provide information about hotel services and local attractions.
• Handle guest inquiries and complaints professionally.

Skills

Customer service

Multilingual skills

Strong attention to detail

Interpersonal skills

Organization

Education

Previous experience in hospitality or customer service

Job description

Join to apply for the Guest Service Representative- Hotel Sylvia role at VIP Hospitality Group

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Join to apply for the Guest Service Representative- Hotel Sylvia role at VIP Hospitality Group

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
  
  
  

We are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative at Hotel Sylvia- Newport Oregon. As Guest Service representative, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is enjoyable and memorable. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Greet guests with a warm and friendly demeanor upon arrival
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel amenities, services, and local attractions
• Handle guest inquiries, requests, and complaints in a professional manner
• Assist guests with reservations, including room bookings and changes
• Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
• Maintain accurate guest records and ensure confidentiality of personal information
• Process payments and maintain cash handling procedures
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain cleanliness and organization at the front desk area
  
  
  

Requirements:

• Previous experience in hospitality or customer service is preferred
• Excellent phone etiquette and knowledge of phone systems
• Multilingual skills are a plus (ability to communicate effectively in multiple languages)
• Familiarity with hotel management software is beneficial
• Strong interpersonal skills and the ability to provide exceptional customer service
• Ability to handle difficult situations with patience and professionalism
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment while maintaining composure
  
  
  

Join our team as a Guest Service Agent and help create memorable experiences for our guests. Apply now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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