Guest Service Representative- Hampton Inn Holland

Suburban Inns; Holland (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading hospitality establishment as a Guest Service Representative. This role offers a fast-paced environment with ample opportunities for growth and advancement. You will be the first point of contact for guests, providing exceptional service and ensuring their needs are met. With a focus on sales techniques and guest satisfaction, you will play a vital role in creating memorable experiences. Enjoy flexible scheduling and various employee perks, including discounts and paid time off, while contributing to a welcoming atmosphere that values each guest's experience.

Benefits

Employee Discounts

Earned Paid Time Off

Health Insurance for Full-Time

Holiday Pay

Paid Volunteer Time

Monetary Recognition Program

Monetary Referral Program

Paid Maternity/Paternity Leave

Employee Assistance Program

Qualifications

• Ability to interpret information and perform arithmetic functions.
• Good communication skills for guest interactions.

Responsibilities

• Greet guests in a friendly manner and ensure satisfaction.
• Handle guest accounts and communicate hotel policies.

Skills

Customer Service

Sales Techniques

Communication Skills

Education

High School Diploma or Equivalent

Tools

Basic Computer Knowledge

Job description

The Hampton Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement.Come join the best team in the Hospitality Industry!

Guest Service Representative:

• Starting wage is$15/hour- based on experience
• Looking for someoneflexiblebut mostly available for2nd shift
• PART-TIME
• Can be used as a PAIDinternship

As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied

• Employee and Friends & Family hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Holiday Pay
• 8 hours of paid volunteer time per year
• Monetary recognition program
• Monetary referral program
• 100% paid maternity/paternity or adoptionleave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Sell the property according to the Suburban Inns sales standard
• Collect leads and prospect new business, communicate the information with the Sales Department
• Gather the appropriate data from each guest, from address information to credit cards and signatures
• Clearly state all necessary policies and hotel information to each guest
• Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations
• Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift
• Complete any required emergency trained needed according to Suburban Inns and Hilton’s standards, with documentation of training being completed. Stay knowledgeable of all emergency procedure and aware of how to handle each situation.
• Maintain a neat and clean workspace at the front desk and adjacent areas
• Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager
• Responsible for the settlement and reconciling of guest accounts and paperwork
• Balance cash drawer and make appropriate cash drops
• Supply information to guests regarding hotel policies, services, and amenities
• Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment
• Handle all guest concerns and be able to problem solve in a tactful, professional manner
• Maintain open lines of communication between all departments within the hotel
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills

Formal Education and Job-Related Experience:This position requires a minimum formal education of a high school diploma or equivalent related experience.

License, Training, and/or Certification Required:CPR Training (may be completed upon hire).

We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with Hilton’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

What shift(s) are you willing and available to work?* First Shift Second Shift Third Shift

Specify any days or times you are not available to work:*

What is your pay expectation?*

When are you available to start?*

Do you prefer full or part time status?* Full Time Part Time Any

Have you ever been employed by Suburban Inns?* Yes No

If you answered yes to the previous question, what were the dates of employment, in what property, department, and position did you work, and what was your reason for leaving? Suburban Inns properties include Hampton Inn Holland, Holiday Inn Express Holland, Courtyard by Marriott Holland, Holiday Inn Express Grandville, Embassy Suites Downtown Grand Rapids, Hilton Garden Inn Grand Rapids, Big E's Sports Grill

Are you legally eligible for employment in the United States?* Yes No

If employed, can you submit verification of your legal right to remain and work in the United States?* Yes No

What prompted your application?

Do you have a reliable form of transportation to get to and from work?* Yes No

Were you referred by a current Team Member of Suburban Inns? Yes No

If you answered yes to the previous question, who was the Team Member?

If applying for a position that requires driving duties, do you have a valid driver's license? (not all positions require possession of a driver's license) Yes No

Please list your employment history in the following format:

Employer Name
Position Held
Dates of Employment
Reason for Leaving*

Please list any education information you would like to share in the following format:

Name of Institution
Years Completed
Diploma/Degree*

Do you have any skills, certifications, licenses, etc. that would enhance your employment?*

Have you ever been convicted of a felony?* Yes No

Have you ever been convicted or pled guilty or nolo contendere to a crime?* Yes No

If you answered yes to either of the two preceding questions, explain by giving the date, nature of the offense, and circumstances. Conviction of a crime or a guilty plea will not necessarily disqualify an application from employment.

Are you 18 years of age or older?* Yes No

Are you able to perform the essential functions of the job for which you applied?* Yes No

I understand that I may be required to submit to a physical examination, which may include a drug test, prior to beginning employment and that I must satisfactorily pass such an examination to obtain employment.* Yes

I have read and fully understand the questions on this application for employment. I have completely, truthfully, and accurately answered each and every question to the best of my knowledge. I understand that all the inquiries on this application are subject to verification and authorize any schools that I have attended, licensing and certification boards and current and previous employers to release any requested information to Suburban Inns. I also specifically waive written notice from any and all former employers regarding their disclosure to Suburban Inns of any prior disciplinary action and waive any claim against Suburban Inns and current or former employers arising from such investigation or disclosure. I understand that any misrepresentation of the information I have supplied or failed to supply in the Application or during interview(s), including any false or misleading information, can result in a rejection of this application or, if I have been hired, an immediate dismissal at the sole discretion of Suburban Inns. I understand that providing information not specifically asked for in this application will disqualify my application from being considered for employment.* Yes

I understand and agree that in the absence of an express written contract or agreement to the contrary, signed by an authorized official of Suburban Inns and by me or my authorized representative, any employment I accept shall be for an indefinite term and may be terminated at any time with or without cause either by me or at the will and sole discretion of Suburban Inns regardless of any contrary provisions in any other forms, manuals, handbooks, or other documents. Similarly, such employment shall be at the wages, benefits, hours, and conditions as Suburban Inns may determine and change from time to time, and I agree to abide by any rules, regulations, policies and procedures that may be established from time to time. I understand that no one, other than an authorized official of Suburban Inns has any authority to enter into an agreement with me contrary to the provisions of this paragraph and that any such agreement must be in writing and signed by such authorized official or it shall not be effective.* Yes

I have read, understand, and agree to the above stated terms and conditions governing my application and, if hired, my employment.* Yes No

I consent to be contacted over SMS/Text for this job.