Guest Service Representative/Front Desk-Embassy Suites Uptown Charlotte

CMC Hotels; Charlotte (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

CMC Hotels is seeking a Guest Service Representative for their Embassy Suites location in Uptown Charlotte. This role emphasizes personal growth within the company and involves providing exceptional service and support for hotel guests. Ideal candidates will have a strong work ethic, prior hotel experience, and excellent communication skills, making it a key position in enhancing guest satisfaction.

Benefits

Competitive wages based on experience

Monthly Cash Bonuses

Paid Vacation

Holiday Pay

401k

Free Life Insurance

Free Short Term Disability

Qualifications

• Previous hotel experience is highly desired.
• Must possess strong work ethic and desire to succeed.
• Excellent customer service skills required.

Responsibilities

• Provide expedient check-in/check-out service.
• Assist guests with hotel policies and amenities.
• Interface with previous shifts to coordinate activities.

Skills

Customer Service

Communication

Basic Accounting

Computer Proficiency

Job description

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Guest Service Representative/Front Desk-Embassy Suites Uptown Charlotte

Are you looking for a Company you can "GROW" with, Look no farther, CMC Hotels can provide this opportunity to you. We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We offer our associates an array of benefits, based on eligibility, including:

• Competitive wages based on experience
• Monthly Cash Bonuses
• Paid Vacation
• Holiday Pay
• 401k
• Free Life Insurance
• Free Short Term Disability

Job Duties include but are not limited to:

• Interfacing with the previous shift and managers to be updated on hotel activities.
• Provide expedient check-in/check-out service.
• Be knowledgeable of hotel property and in-house events.
• Provide guests with information concerning hotel policies and amenities/services.
• Assistance in reaching monthly brand standard goals in regards to customer service, employee training and brand recognition.

Job Requirements:

• Previous hotel experience is highly desired.
• Be self motivated and able to work independently.
• Strong work ethic and a desire to succeed.
• Clean background check, and reliable transportation a must.
• Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.