Guest Service Representative /Cage Cashier (Graveyard Vault)

Rail City Casino; Sparks (NV); On-site; USD 30,000 - 40,000; Full time

Job summary

Un casino dynamique recherche un(e) Caissier(e) en Service Client pour gérer les transactions monétaires tout en garantissant un service client exceptionnel. Les candidats idéaux posséderont un diplôme de niveau secondaire, une expérience de caissier dans un casino, et des compétences en mathématiques. Ce rôle exige également la capacité de travailler efficacement dans un environnement de jeu bruyant et à forte affluence.

Qualifications

• Préférable expérience de caissier dans un environnement de casino.
• Doit pouvoir communiquer efficacement en anglais, à l'oral comme à l'écrit.
• Carte d'enregistrement de jeu requise.

Responsibilities

• Gérer les transactions de caisse et assurer l'exactitude des calculs.
• Offrir un service amical et accueillant aux clients.
• Effectuer des tâches variées liées à la gestion de l'argent et des demandes des clients.

Skills

Excellent Organizational Abilities

Excellent Customer Service Skills

Ability to Handle Cash

Excellent Math Skills

Education

High School Diploma or GED equivalent

Job description

Description

Summary:

Guest Service Representative /Cage Cashiers are responsible for cash handling in the cage, and must be able to adhere to and follow Nevada State Gaming Control and in-house casino policies and procedures.

1. Count in and balance cash drawer, using cage count sheet
2. Complete sales transactions for cigarettes and other items
3. Cash out Casino tickets for guests
4. Add Free Play to Player’s Cards as needed
5. Sign up and issue guests Player’s Cards
6. Achieve company objectives in customer service by ensuring that all guests feel welcome and are given responsive, friendly, and courteous service at all times
7. Cash Sports Book tickets if the Sports Book is closed
8. Pay out all jackpots to the manager on duty
9. Conducts an inventory of all cash and its equivalents
10. Answers incoming calls and transfer calls as needed
11. Be knowledgeable of and able to explain/promote all Casino and Marketing events

Requirements

Qualifications:

Education/Experience:

High School Diploma or GED equivalent preferred

Previous cashier experience in a casino environment preferred

Language Ability:

Must be able to communicate effectively in verbal and written English language

Math Ability:

Excellent math skills; ability to calculate money accurately

Certificates and Licenses:

Gaming Registration Card

Physical Requirements:

Ability to stand for extended periods of time

Reaching, bending, stretching, lifting up to 50lbs

Ability to work in a noisy, smoky casino environment

Ability to work in a small, confined, office-type setting

Knowledge/Skills:

Excellent organizational abilities

Ability to handle cash, calculate accurately, analyze, and account for cash and coin

Excellent Customer Service skills