Guest service representative

Schulte Hospitality Group; Portland (OR); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Daily pay

Telemedicine access

Health insurance

401k with company match

Parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discount marketplace benefits

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team at our Portland, Oregon locations. The role focuses on welcoming guests, handling check-in/out, and delivering exceptional hospitality. Strong communication and cash handling skills, plus a guest-first mindset, are essential.

Candidates should have at least one year of Front Desk exposure and a solid high school education. Benefits include health options, 401k, PTO, and more to support associates.

Qualifications

• Basic computer skills are required.
• Ability to communicate clearly in writing and speaking.
• Strong time management and organizational skills.
• Commitment to providing outstanding guest service.

Responsibilities

• Greet guests upon arrival with a warm, personal welcome.
• Review arrival lists and assist in preparing welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer phones promptly and assist or transfer calls as needed.
• Manage cash bank with accurate counts at shift start/end; report over/shorts.

Skills

Excellent communication

Time management

Customer service

Cash handling

Education

High School diploma

Job description

Description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-mind people to our rapidly growing team!

What's in it for you?

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives
• Shuttle driving 10 passenger van

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

*Schulte Hospitality Group is an Equal Opportunity Employer.