Guest Service Representative (FT)

Schulte Companies; Evanston (IL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Daily pay

Telemedicine

Health insurance

401k plan

Parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discount marketplace

Zusammenfassung

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team at our Illinois properties. This front desk role emphasizes friendly, attentive service, personal recognition of guests, and professional handling of check-ins and inquiries.

With responsibilities spanning greeting guests to ensuring smooth lobby operations, this position supports a culture of hospitality across 200 locations and a robust benefits package. Prior front desk experience is valued.

Qualifikationen

• 1 year minimum in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• High School education or equivalent required.

Aufgaben

• Greets guests on arrival with personal recognition.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs to rooms and checks them in prior to arrival.
• Answer phones within three rings and assist or transfer as needed.
• Handle issued bank and cash drops with proper procedures; report discrepancies.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Protect guest PII and follow data handling procedures.
• Follow check-in/out checklists and collect IDs and payment methods.
• Respond promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Kenntnisse

Basic computer skills

Effective communication

Time management

Guest interaction

Ausbildung

Front Desk operations (1 year)

High School diploma

Tools

ONQ / PEP System

Jobbeschreibung

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you?

When you joinSHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work Today, Get Paid today, with Daily Pay!
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer skills
• ONQ / PEP System Experience
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

**Schulte Hospitality Group* is an Equal Opportunity Employer.