Guest Service Representative

Inn on the River; Pigeon Forge (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

L'Inn on the River à Pigeon Forge, TN, recherche un représentant du service client à temps plein. Le candidat idéal fournira un service exceptionnel, s'occupera des enregistrements et des départs des clients, et veillera à la satisfaction des invités pendant leur séjour. Vous utiliserez votre expertise en communication et résolution de problèmes pour faire de chaque séjour une expérience mémorable.

Qualifications

• Excellentes compétences en service client et interpersonnelles.
• Capacité à travailler dans un environnement dynamique.
• Connaissance des opérations hôtelières et des systèmes de réservation est un plus.

Responsibilities

• Offrir un service client exceptionnel.
• Enregistrer et quitter les clients.
• Répondre aux demandes et assurer la satisfaction des clients.

Skills

Service client

Compétences interpersonnelles

Communication

Résolution de problèmes

Multitâche

Détail

Education

Diplôme de lycée ou équivalent

Job description

Company Description

The Inn on the River, located in Pigeon Forge, TN, offers a riverside hotel experience with all the amenities of a resort at an affordable price. Guests can enjoy a full hot breakfast bar daily and exceptional customer service in the heart of downtown Pigeon Forge. The hotel provides a comfortable home-like atmosphere for the perfect vacation getaway.

Role Description

This is a full-time on-site role for a Guest Service Representative at The Inn on the River in Pigeon Forge, TN. The Guest Service Representative will be responsible for providing exceptional customer service, checking guests in and out, answering inquiries, making reservations and ensuring guest satisfaction throughout their stay.

Qualifications

• Excellent customer service and interpersonal skills
• Strong communication and problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Knowledge of hotel operations and reservation systems is a plus
• Detail-oriented and attentive to guest needs
• Availability to work flexible hours, including weekends and holidays
• High school diploma or equivalent
• Flexible Schedule