Guest Service Representative

discoverpowisland; Klawock (AK); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

$20/hour pay rate

$1,000 contract completion bonus

Dynamic work environment

Job summary

A Native-owned cruise destination in Alaska is seeking Guest Services Representatives for the 2026 cruise season. Ideal candidates should have excellent customer service skills and be able to communicate warmly with guests. Responsibilities include providing service, assisting guests, and promoting activities. This seasonal role offers a pay rate of $20/hour and a $1,000 completion bonus. Candidates should be enthusiastic, team-oriented, and open to learning about Tlingit culture. Housing is not provided.

Qualifications

• Enthusiastic individuals with excellent customer service skills.
• Ability to communicate professionally and warmly with guests.
• Experience in tourism or hospitality preferred but not required.
• Willingness to learn about Tlingit culture.

Responsibilities

• Provide top-notch customer service to guests.
• Ensure guests meet excursion requirements and sign waivers.
• Welcome and assist guests as a greeter.
• Communicate effectively with tour guides and management.

Skills

Excellent customer service skills

Ability to communicate professionally

Problem-solving skills

Team-oriented mindset

Job description

Klawock Island Guest Services Rep

Seasonal

Klawock, AK, US

Salary Range: $19.00 To $20.00 Hourly

Join the Adventure as a Guest Services Representative with Klawock Island Ventures!

Are you ready for an exciting summer job in one of Alaska’s newest cruise destinations? Klawock Island Ventures is looking for friendly, outgoing, and customer-service-driven individuals to join our team as Guest Services Representatives for the 2026 cruise season!

Why Join Us?

• $20/hour pay rate
• $1,000 contract completion bonus (prorated based on contract completion)
• A chance to work in a breathtaking location, meeting guests from all over the world
• Fun and engaging work environment with a dynamic team

Job Duties:

• Provide top-notch customer service to Klawock Island Ventures guests
• Ensure guests meet excursion requirements and sign waivers (as needed)
• Announce excursion departures and escort guests to their tour vehiclesPromote other Klawock Island Ventures activities and merchandise
• Work as a greeter to welcome and assist guests
• Communicate effectively with tour guides, drivers, and management
• Participate in required training (including cross-training opportunities)

Ship Arrival Dates – Choose What Works for You!

It’s okay if you’re not available for all dates!

• May: 5,12, 17, 19, 26,28, 31
• June: 01, 04, 05, 9, 11,15, 16,19, 20, 23, 25, 26, 29, 30
• July: 03,07, 09, 11, 13, 16, 18, 19, 20,21, 25,26, 27, 29,30
• August: 04, 06, 10, 18, 21, 22, 23, 26, 28, 30
• September: 01, 11, 15,19, 20, 21

Location: Klawock Island Ventures, Alaska
Category: Seasonal

Klawock Island Ventures is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.

Ready for an unforgettable summer? Apply today and be part of Alaska’s newest cruise destination!

Qualifications

What We’re Looking For:

• Enthusiastic individuals with excellent customer service skills
• Ability to communicate professionally and warmly with guests
• Experience in tourism or hospitality preferred but not required
• Strong problem-solving skills and a team-oriented mindset
• Willingness to learn about Tlingit culture
• Ability to learn and retain excursion information
• First Aid and CPR certification preferred (but not required)
• Must provide own housing, housing not available