Guest Service Representative

First Call Hospitality, Inc.; Kirksville (MO); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Training and development programs

Six paid holidays

Employee social events

Dental, Vision & SupplementalInsurance

Paid Time Off accrual starting on your

Job summary

Hampton Inn - Kirksville, MO is seeking a Housekeeping Supervisor to lead the housekeeping team in the absence of the Executive Housekeeper and uphold high cleanliness standards hotel-wide. The role emphasizes attention to detail, safety, and guest satisfaction.

You will supervise room attendants, manage daily tasks, coordinate laundry operations, and support the budget and training programs while promoting a collaborative, service-oriented culture at this First Call Hospitality property.

Qualifications

• Professional, warm, and approachable disposition.
• Ability to prioritize and delegate tasks through the team.
• Strong communication with team, management, and guests.
• Excellent attention to detail.
• Calm under pressure in hectic situations.
• Working knowledge of hotel operations and housekeeping equipment.
• Ability to communicate with English and non-English speaking team members.

Responsibilities

• Plans and directs day-to-day housekeeping ops in the absence of Executive Housekeeper.
• Assigns daily task sheets to room attendants.
• Oversee operations of the hotel laundry.
• Assigns deep-cleaning duties as part of the hotel’s program.
• Manages master key distribution with room attendants.
• Confirms guest requests are completed properly.
• Daily inspections of guest rooms and public areas; corrects deficiencies.
• Maintain clean and organized storage areas.
• Provide shift-to-shift and department communication.
• Assist in maintaining weekly department schedules that comply with hotel operation and department staffing guidelines.
• Assist in maintaining department payroll hours/dollars within budget requirements.
• Provide training to develop and retain a high-performance team; provide encouragement and correction.
• Provide input to the hotel’s General Manager during the annual budgetary process.
• Lead the housekeeping team through actions that model a service and quality mindset.
• Promotes a safe workplace; manage safety training and hazards.
• Identify safety hazards and stay current on equipment, chemicals, and supplies.
• Report damage, missing items, or equipment issues.
• Maintain Lost and Found procedures and documentation.
• Ensure deep cleaning programs are maintained per standards.

Skills

Team leadership

Communication

Attention to detail

Calm under pressure

Hotel operations knowledge

Job description

Housekeeping Supervisor

Hampton Inn - Kirksville, MO

Working somewhere you’d rather not be? Are you looking for your next opportunity?

We offer a fun place to work, an extraordinary team with decades of service and stability, and the ability to grow your career…with a starting hourly rate between $XX.XX and $XX.XX

Hampton Inn - Kirksville, MO is a franchised hotel, managed by First Call Hospitality. As an established hotel management company, First Call Hospitality has developed, owned or managed over 50 properties that offers its employees great training, development opportunities, and a long-term home-base for those who like to work hard with and for a quality organization.

We are known for the great care we take with our hotels as well as for the owners, the guests and associates alike.

• We know we work in an increasingly competitive industry and guests and associates have more options than ever before. We also know that our success is directly tied to the performance and behaviors of our associates. You are more than an employee! Our unique culture gives you the opportunity to impact our continuously evolving company but most importantly we give you room to be yourself!
• We believe in “Bringing Our Best” every day and “Know that we work better when we work together” – which are two of our core values.
• Finally, we work hard – and CELEBRATE our success together!!

The Position:

We’re looking for a Housekeeping Supervisor to lead our Housekeeping team in the absence of the Executive Housekeeper to deliver a clean hotel that demonstrates our eye for detail and passion for perfection. Housekeeping Supervisors demonstrate professionalism as they manage and develop their team members to deliver a fresh and ready hotel everyday – allowing us to deliver on our mission of an exceptional experience for our guests. Additionally, Housekeeping Supervisors contribute to the overall safety and security of the hotel by reporting damage, promoting safe working habits, and providing support in emergency situations.

The Perks:

In return for your hard work we offer a competitive benefits package which can be tailored to your needs.

• We Invest in Your Future Success! Training and development programs available.
• Enjoy the Holidays! We offer Six (6) paid holidays throughout the year - paid at time and a half for hours worked
• Employee Social Events! Who can’t use a great party!?
• Exceptional benefits including elective Dental, Vision and Supplemental Insurance.
• Paid Time Off (PTO) accrual starting on your first day of work.

The Responsibilities:

• Plans and directs the day-to-day operations of the housekeeping department in the absence of the Executive Housekeeper
  • Assigns daily task sheets to room attendants
  • Oversee operations of the hotel laundry
  • Assigns special cleaning duties as part of the hotel’s deep cleaning program
  • Manages master key distribution and with room attendants
  • Confirms guest’s special requests are completed appropriately
  • Daily inspects guest rooms and public areas of the hotel – correcting areas that are short of the hotel’s cleanliness standard
• Maintain clean and organized storage areas of the department
• Provide for shift-to-shift and department communication
• Assist in maintaining weekly department schedules that comply with the hotels operation and department staffing guidelines
• Assist in maintaining department payroll hours/dollars within budget requirements
• Provide training as requested by the Executive Housekeeper to develop and retain a high-performance team; provide encouragement and correction as appropriate
• Provide input to the hotel’s General Manager during the annual budgetary process
• Leads the housekeeping team through actions that model a service and quality mindset
• Promotes a safe workplace
  • Manage and maintain employee’s workplace health and safety training
  • Identify and correct unsafe employee actions
  • Stay current on equipment, chemicals and supplies in use
  • Proactively identify safety hazards
  • Comply with workplace safety rules and regulations
• Assist in maintaining appropriate par levels of equipment and supplies in the department
• Report any damage, mechanical problems, or missing room equipment/items
• Assist in maintaining Lost and Found items securely and follow proper documentation and procedures
• Ensure deep cleaning programs are maintained per standards

The Requirements:

• Must have a professional, warm, and approachable disposition
• Must be able to successfully prioritize and complete tasks through team members in prescribed timeframe
• Effectively communicate with team members, management, and guests
• Good eye for detail
• Demonstrated ability to remain level-headed in hectic and tense situations
• Working knowledge of hotel operations and the equipment used in the housekeeping department
• Ability to adequately communicate with both English and non-English speaking team members

Why Should You Apply?

• We offer competitive pay
• We are small enough to be like family…and large enough to be the support you need in what can be a challenging position!
• We have multiple hotels that offer endless advancement and professional development opportunities.

Equal Employment Opportunity

We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.