Guest Service Representative

Nothing Bundt Cakes #80; Grosse Pointe (MI); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

Free uniforms

Employee discounts

Flexible scheduling

Job summary

Nothing Bundt Cakes is seeking a Guest Service Representative to join our team and help celebrate special moments with guests. You will be responsible for delivering friendly, attentive service, assisting guests with selecting cakes and add-ons, and processing orders accurately in a fast-paced setting.

The role involves cake presentation, gift packaging, and maintaining a welcoming bakery atmosphere. Candidates should be able to stand for extended periods and be comfortable with occasional

Qualifications

• Customer service experience is preferred but not required.
• Ability to juggle multiple tasks while maintaining accuracy.
• Friendly, energetic demeanor with guests.

Responsibilities

• Create memorable experiences for every guest who walks through our door.
• Help customers choose the perfect cake and celebration add-ons.
• Process orders efficiently while maintaining high service standards.
• Create cake presentations and gift packages when needed.
• Maintain a welcoming bakery environment and collaborate with the team.

Skills

Customer service

Multitasking

Attention to detail

Job description

Future Opening: Guest Service Representative

• Free uniforms

Do you love the idea of combining creativity with guest service in one rewarding role? Do you light up a room with your smile and positive energy? Do you love helping people celebrate special moments? Can you juggle multiple tasks while maintaining attention to detail?

If you're nodding along and feel energized by the idea of crafting joy through both cake artistry and exceptional service, we'd love to meet you!

As a Guest Service Representative at Nothing Bundt Cakes, you're more than just a team member – you're a celebration specialist!

Perfect Fit For

• Creative individuals who love working with people
• Those who thrive in a fast-paced, collaborative environment
• Customer service professionals interested in cake crafting
• Detail-oriented individuals with the ability to multitask effectively
• Individuals with the ability to stand for extended periods and capable of lifting up to 25 pounds
• Service professionals willing to commit to weekday morning shifts and some weekend shifts

A Day in the Life

Start your day crafting beautiful cake decorations and creating memorable experiences for guests. Throughout your shift, you'll:

• Create memorable experiences for every guest who walks through our door
• Help customers choose the perfect cake and celebration add-ons
• Process orders efficiently while maintaining our high service standards
• Create stunning cake presentations and gift packages
• Keep our bakery looking beautiful and inviting
• Work with an amazing team to bring joy to our community

The best part? Every day brings new celebrations and chances to make someone's day special!

We'll Teach You

• Cake crafting and decoration techniques
• Our "Sweet Steps of Service" approach
• All about our delicious cake flavors and sizes
• Visual merchandising techniques

About Nothing Bundt Cakes

At Nothing Bundt Cakes, we’re all about bringing joy through handcrafted, delicious cakes made with love.

Our values aren't just words on a wall – they're brought to life every day through the actions of our team members.

Servant's Heart: We put others first in everything we do – from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration.

Spirit of a Champion: We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve.

Genuine Connections: We build real relationships with our guests and each other. We're more than just a bakery – we're a family that celebrates together, supports each other's growth, and creates meaningful relationships.

Open Communication: We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters.

Attention to Detail: We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special.

Bring the Joy: We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight.

Do the Right Thing: We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy.

Why Join Nothing Bundt Cakes?

• Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out.
• Learn and Grow: This role is a great entry point into the world of baking, with room for growth within our team.
• Flexible & Consistent Scheduling to balance your work with life’s other priorities.
• Employee Discounts on our delicious cakes.
• Competitive Hourly Rate $14-15/hour
• Sense of Family Culture
• Flexible Schedule

Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation: $14.00 - $15.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

This position requires standing for long periods and occasionally lifting up to 50 lbs.

Every time I work, I am excited to be there. My co-workers are amazing and are my friends. My Managers are great too and very reasonable. We all share great laughs. The customers are nice as well.