Guest Service Representative

Pioneer Crossing Casino Fernley; Fernley (NV); On-site; USD 19,000 - 29,000; Full time

Job summary

Pioneer Crossing Casino Fernley is seeking a Cage/Guest Services Representative to greet guests, handle cash transactions, and support daily financial records. You will provide excellent service, answer questions about property events, and promote the rewards program.

The role requires six months of guest service and cash handling experience, fluent English, basic math and computer skills (including Excel), and a high school diploma or equivalent.

Qualifications

• Minimum six months guest service experience and cash handling, preferably in a casino.
• Must read/write/speak English fluently; excellent guest relations and communication skills.
• Basic math and computer skills including Excel; 10-key by sight or touch.

Responsibilities

• Greet and welcome guests professionally on the casino floor as scheduled.
• Provide timely, friendly service and resolve guest inquiries and complaints when possible.
• Perform cash transactions of gaming and monetary instruments and maintain accurate records.

Skills

Guest service

Cash handling

Communication

Teamwork

Attention to detail

Excel

10-key by touch

Education

High school diploma or equivalent

Title 31 knowledge

Tools

Excel

Job description

Description

Summary:

Our Representatives will be responsible for providing friendly excellent service to every guest throughout the property. Assist guests with all inquiries and transactions. Responsible for conducting guest transactions in an accurate and efficient manner; including exchange of gaming instruments for cash and guest inquiries, maintain the cage cash summary, cage balance sheet, Title 31 MTL log and all paperwork. Responsible for conducting Kiosk cash fills, and ATM cash fills.

Essential Duties and Responsibilities include the following: (Other duties may be assigned)

• Greet and welcome all guests in a pleasant and professional manner, including on the casino floor as scheduled.
• Provide timely service in a friendly and courteous manner; respond to and resolve guest complaints when able.
• Answer guest questions and be knowledgeable about property events and attractions.
• Maintain accurate records for all guests, accounts, promotions, drawings, etc and be able to efficiently communicate same.
• Participate and assist with events and promotions as needed.
• Promote and enroll guests in Pioneer Crossing Casino’s rewards program.
• Perform cash transactions of gaming and monetary instruments.
• Maintain confidentiality of all data and guest information.
• Maintain accuracy of both cash drawer and all paperwork involved in transactions. Maintain and supply property outlet banks.
• Maintain cage shift cash summary and balance sheets.
• Balance Main Bank within variance policy standards.
• Maintain and Review Title 31 MTL log.
• Serve as control for issue of sensitive keys.
• Perform other duties as assigned.

Requirements

Qualifications:

Minimum six months previous guest service experience and cash handling experience, preferably in a casino. Must be able to initiate and engage in conversation in a professional and friendly manner; possess excellent guest relations and communication skills; possess good organizational skills and be detailed oriented, and be able to get along with coworkers and work as a team. Knowledge of Title 31 preferred. Representatives must possess basic math and computer skills including Excel, and 10-key by sight or touch. Representative must be at least twenty-one (21) years of age. Must be able to read, write and speak English fluently. High school diploma or equivalent required.