Guest Service Representative

Schulte Hospitality Group; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Daily pay option

Free telemedicine access

Health and life insurance options

401(k) plan with company match

Paid parental leave

Paid time off

Holiday pay

Pet insurance

Employee assistance program

Discount marketplace access

Job summary

A leading hospitality management company in Ann Arbor is seeking a Guest Service Representative to greet and assist guests upon arrival. Responsibilities include managing front desk operations, answering inquiries, and maintaining an organized front desk area. The ideal candidate should have at least one year of front desk experience, excellent communication skills, and a high school education. This position offers exciting perks and a flexible work environment.

Qualifications

• Minimum of one year in front desk operations required.
• Knowledge of hotel front desk operations preferable.

Responsibilities

• Greet guests upon arrival with personal recognition.
• Handle telephone inquiries and assist guests accordingly.
• Maintain cleanliness and organization of front desk area.

Skills

Basic computer skills

Effective verbal and written communication

Ability to exceed guest expectations

Time management skills

Education

High school education

Job description

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Work today, get paid today, with daily pay!
• Free telemedicine and virtual mental health care access for all associates starting day one!
• Multiple health insurance and life insurance options
• 401(k) plan + company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee assistance program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escorts VIPs to room and checks them in prior to arrival.
• Answers the telephone within three rings with a smile and answers questions accordingly or transfers as needed.
• Responsible for issued bank, counts bank at beginning and end of shift, ensures all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management.
• Keeps front desk area clean and organized.
• Assists with lobby activation as needed.
• Utilizes proper procedures when handling guest PPI data.
• Follows checklist when going through check-in or check-out with guest, always retrieves necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Performs various other duties as assigned to meet business objectives.

Education And Experience

• Minimum of one (1) year in front desk operations.
• In-depth knowledge of hotel front desk operations.
• Minimum of high school education.

Knowledge, Skills And Abilities

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.
• Excellent time management skills.

Schulte Hospitality Group is an Equal Opportunity Employer.