Guest Service Pro - Daily Pay, Growth & Hospitality Impact

Schulte Hospitality Group; Surfside (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health access

Health Insurance options

Life Insurance options

401k Plan with Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a friendly Guest Service Representative for Residence Inn Surfside in Surfside, FL. The role pays $18 per hour and requires availability across 7a-3p, 3p-11p, and 11p-7a shifts.

The position supports a dynamic, service-driven team committed to hospitality and guest satisfaction. The candidate should have at least one year in Front Desk Operations, a high school diploma, and solid communication skills.

Qualifications

• Basic computer skills are required.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed expectations of guests and team members.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists daily and assists in preparing welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions or transfer as needed.
• Handle issued bank; count bank at start/end of shift; report cash over/shorts to management.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Handle guest PII data with proper procedures.
• Follow checkout/check-in checklists and collect IDs and payment methods.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

Skills

Basic computer skills

Verbal and written communication

Guest service excellence

Education

High School education

Job description

Schulte Hospitality Group is seeking a friendly Guest Service Representative for Residence Inn Surfside in Surfside, FL. The role pays $18 per hour and requires availability across 7a-3p, 3p-11p, and 11p-7a shifts.

The position supports a dynamic, service-driven team committed to hospitality and guest satisfaction. The candidate should have at least one year in Front Desk Operations, a high school diploma, and solid communication skills.