Guest Service Manager - Williamsburg Lodge Food & Beverage

Colonial Williamsburg; Williamsburg (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated Dining Room Manager to oversee operations in a vibrant dining environment. This role involves ensuring compliance with safety regulations, enhancing revenue opportunities, and maintaining exceptional guest service standards. Ideal candidates will possess a strong background in restaurant management, with a focus on fine dining, and demonstrate excellent communication and hospitality skills. Join a team that values courtesy and discretion, and contribute to an unforgettable guest experience in a historic setting. If you have a passion for the food and beverage industry and thrive in a dynamic atmosphere, this opportunity is perfect for you.

Qualifications

• 21+ years of age required due to Virginia A.B.C. code.
• Experience in food, beverage, service, and payroll cost control.

Responsibilities

• Oversee daily operations of the dining room and lounge.
• Ensure compliance with safety and sanitation regulations.
• Maintain quality of guest service and manage employee performance.

Skills

Communication Skills

Tact and Discretion

Hospitality

Wine and Liquor Knowledge

Bartending Experience

Education

Bachelor’s in Restaurant Management

2-Year Degree in Restaurant Management

High School Diploma or GED

Job description

Responsibilities Include:

• Oversee the daily operations of the dining room and lounge.
• Ensure compliance with federal and state regulations for safety, sanitation, financial transactions, and internal equipment and inventory controls.
• Monitor and control payroll and labor costs.
• Enhance revenue opportunities.
• Maintain the quality of guest service in the dining room and lounge.
• Manage employee performance to meet established standards.

Qualifications:

Must be at least 21 years of age due to Virginia A.B.C. code § 4.1-307.

Working knowledge of food, beverage, service, and payroll cost control methods.

Bachelor’s degree in Restaurant Management or Business Management PLUS 2 years of supervisory experience in fine dining operations.

OR

2-year degree in restaurant management PLUS 3-5 years of progressively responsible experience including 2 years of supervision in fine dining operations.

OR

High school diploma or GED PLUS 4-6 years of progressively responsible experience including 3 years of supervision in fine dining operations.

Strong knowledge of wine and liquor plus bartending experience.

Ability to:

1. Communicate well both orally and in writing;
2. Exercise high levels of tact and discretion;
3. Demonstrate extreme courtesy and hospitality in stressful situations;
4. Work flexible shifts that include nights, weekends, and holidays.

NOTE: In accordance with Virginia A.B.C. § 4.1-225, Colonial Williamsburg prohibits employment of anyone in an alcohol-serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five years.