Guest Service Manager

Alex Lee; Turbeville (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading grocery store chain is seeking a dedicated individual to manage training and guest service operations. This role involves coaching staff, ensuring compliance with service standards, and managing hiring processes. Candidates should possess strong communication and leadership skills, with a background in retail operations preferred.

Benefits

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Qualifications

• Strong communication and partnering skills.
• Knowledge of retail operations.
• Leadership experience with direct reports.
• Ability to work well with others.

Responsibilities

• Conduct training needs assessments and provide coaching.
• Manage hiring processes and training activities.
• Ensure compliance with guest service standards.
• Monitor audits and enforce policies.

Skills

Communication

Leadership

Math Skills

Technical Skills

Job description

Overview

Come grow with grocery at IGA Southeast! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay
• Paid Time Off
• Medical, Dental, Vision
• Short & Long-Term Disability
• Employee Assistance Program

Retirement:

• 100% Company Funded Pension
• 401K

Responsibilities

1. Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
2. Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
3. Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
4. Deliver on-the-job training (OJT) programs and materials.
5. Drive measurement-based continuous improvement of OJT.
6. Select, train, and develop Guest Service Leaders.
7. Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
8. Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
9. Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding, and training processes follow established guidelines.
10. Complete, review, and maintain all training documentation including OJT, new hire, and performance documentation.
11. Work with the Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
12. Process guest orders, including performing functions of cashiers or guest service clerks.
13. Perform guest service desk functions as needed.
14. Ensure that an accurate daily cash count is completed.
15. Ensure bank deposits are completed daily according to policy.
16. Monitor and analyze audits according to company guidelines.
17. Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
18. Ensure the security of the office and store funds.
19. Maintain supplies needed for Front End according to budget.

Qualifications

1. Strong communication and partnering skills.
2. Knowledge and application of operations within a retail environment.
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Knowledge and application of the principles of differentiated learning.
5. Leadership experience with direct reports.
6. Ability to read and understand information and direction.
7. Ability to work well with others.
8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
13. Knowledge of Front End operations.
14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.