Guest Service Manager

kj; South Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in South Carolina is seeking an engaging Front End Guest Service Lead to coach hosts and deliver exceptional customer service.

You will develop training programs, monitor performance, and partner with store management to ensure WOW guest experiences while maintaining daily cash handling, scheduling, and onboarding processes.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Willingness to learn multiple tasks and technical requirements.
• Understanding of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Able to work well with others.
• Able to lift 25 lbs occasionally and 15 lbs constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate math skills.
• Proficient with computers.
• Knowledge of Front End operations.
• Willing to work shifts during peak times 3–4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching and feedback.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
• Partner with store management to deliver solutions.
• Manage training activities including OJT and online modules to drive organizational effectiveness.
• Oversee hiring processes including sourcing and candidate management; ensure interviewing and onboarding follow established guidelines.
• Complete, review, and maintain all training documentation including OJT, new hire and performance records.
• Collaborate with Store Manager to write schedules ensuring desired guest service levels within labor guidelines.
• Process guest orders, including cashiering or guest service desk tasks.
• Ensure accurate daily cash counts and bank deposits per policy.
• Monitor audits and enforce Front End policies related to Asset Protection and Shrink.
• Maintain security of office and store funds and oversee Front End supplies within budget.

Skills

Communication Skills

Retail Operations

Learning Agility

Differentiated Learning

Leadership Experience

Reading & Comprehension

Team Collaboration

Lifting Ability

Age Requirement

Endurance Standing

Math Skills

Computers Proficient

Front End Ops

Shift Flexibility

Job description

Overview

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay


• Paid Time Off


• Medical, Dental, Vision


• Short & Long-Term Disability


• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension


• 401K

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.


• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.


• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.


• Deliver on-the-job training (OJT) programs and materials.


• Drive measurement based continuous improvement of OJT.


• Select, train and develop Guest Service Leaders.


• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.


• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.


• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.


• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.


• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.


• Process guest orders, including performing functions of cashiers or guest service clerks.


• Perform guest service desk functions as needed.


• Ensure that an accurate daily cash count is completed.


• Ensure bank deposits are completed daily according to policy.


• Monitor and analyze audits according to company guidelines.


• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.


• Ensure the security of the office and store funds.


• Maintain supplies needed for Front End according to budget.

Qualifications

1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.