Guest Service Manager

kj; Augusta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Medical, Dental, Vision

Short & Long-Term Disability

Employee Assistance Program

100% Company Funded Pension

401K

Job summary

Kj’s Market in Augusta, GA is seeking a Training and Guest Service Leader to elevate store front-end performance and customer experience. The role focuses on coaching hosts, delivering OJT programs, and improving service quality across departments.

You will build measurement-driven training plans, conduct needs assessments, and collaborate with Store Management to close performance gaps while ensuring payroll and compliance requirements are met.

Qualifications

• Strong communication and partnering skills.
• Knowledge of operations within a retail environment.
• Demonstrated ability to learn multiple tasks and technical requirements.
• Knowledge of differentiated learning principles.
• Leadership experience with direct reports.
• Ability to read and understand information and direction.
• Ability to work well with others.
• Ability to lift 25 lbs occasionally and 15 lbs constantly.
• Must be at least 18 years old.
• Ability to stand for extended periods.
• Demonstrate successful use of math skills.
• Ability to work well with computers.
• Knowledge of Front End operations.
• Ability to work shifts during peak times (10-7) at least 3-4 days per week.

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service.
• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
• Conduct training needs assessments to identify performance gaps and provide coaching.
• Deliver on-the-job training (OJT) programs and materials.
• Drive measurement based continuous improvement of OJT.
• Select, train and develop Guest Service Leaders.
• Assess Friendliness and Show aspects of each department and address gaps with management.
• Manage training activities (OJT, online, etc.) and provide support to drive organizational effectiveness.
• Manage hiring processes including sourcing and candidate management and onboarding.
• Complete, review, and maintain training documentation including OJT and performance docs.
• Coordinate scheduling with Store Manager to meet guest service goals within labor guides.
• Process guest orders and perform cashier/guest service desk duties as needed.
• Ensure accurate daily cash counts and bank deposits.
• Monitor audits and enforce Front End policies related to Asset Protection.

Skills

Communication

Retail operations

Leadership

Training delivery

Learning & development

Education willingness

Team collaboration

Math skills

Computer skills

Stand for long periods

Job description

Overview

Come grow with grocery at Kj’s Market! We’re not like other grocery stores – We Create Smiles! Plus, we’re family-owned and based in the Carolinas since 1922! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!

Benefits for Now and Your Future:

• Weekly Pay


• Paid Time Off


• Medical, Dental, Vision


• Short & Long-Term Disability


• Employee Assistance Program

RETIREMENT

• 100% Company Funded Pension


• 401K

Responsibilities

• Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.


• Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.


• Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.


• Deliver on-the-job training (OJT) programs and materials.


• Drive measurement based continuous improvement of OJT.


• Select, train and develop Guest Service Leaders.


• Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.


• Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.


• Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.


• Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.


• Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.


• Process guest orders, including performing functions of cashiers or guest service clerks.


• Perform guest service desk functions as needed.


• Ensure that an accurate daily cash count is completed.


• Ensure bank deposits are completed daily according to policy.


• Monitor and analyze audits according to company guidelines.


• Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.


• Ensure the security of the office and store funds.


• Maintain supplies needed for Front End according to budget.

Qualifications

1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.