Guest Service Manager

The Fresh Market; Richmond (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Team Member discount 30%

Early Earn Wage Access (up to 50% of)

401K contribution & company match

Financial Wellness Program

PTO and extra time-off plans

Medical, Dental, Vision, Disability &

Life Insurance

Job summary

The Fresh Market is seeking a Guest Service Manager in Richmond, VA. You will lead the guest experience, onboard new team members, and manage front-end operations in a fast-paced environment.

You will coach and train staff, coordinate onboarding, and ensure a high level of guest satisfaction while maintaining efficient store operations and compliance with standards.

Qualifications

• 3 years of management experience in retail, restaurant, or hospitality, or 5 years of related management experience.
• Strong working knowledge of Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Greet guests and proactively assist them with accurate and timely service.
• Lead hospitality standards for team members and guests and address concerns.
• Support inventories, sales reporting, and front-end performance with audits.
• Onboard and train new team members via internal training platform.
• Coordinate onboarding and initial training of new hires and manage guest flow.
• Occasionally be responsible for total store operations or Manager on Duty (MOD).

Skills

Team leadership

Guest service

Training & development

Tools

Microsoft Office

Job description

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our Added Benefits For Joining The Fresh Market Team

• Team Member discount of 30%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About The Position

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.

The pay range for this position is $18.40 - $23.00 per hour.

What You'll Do

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
• You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications

At a minimum, what you’ll need

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience
• Working knowledge of Microsoft Office
• Must be at least 18 years of age

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role but are not all-inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties, and skills required