Guest Service Manager

The Fresh Market; Boca Raton (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

30% team member discount

Early Earn Wage Access

401K contribution and company match

Medical, Dental, Vision Insurance

Paid time off

Medical, Dental, Vision, Disability, &

Pet insurance & more discounts

Job summary

A retail grocery company in Boca Raton is looking for a Guest Service Manager to enhance guest experience and lead team members. In this full-time role, you will manage team dynamics, ensure service excellence, and handle operational tasks in a fast-paced environment. Ideal candidates will have significant management experience and a knack for motivating others. A flexible schedule is required as you will oversee various shifts, including weekends. Join us in making everyday eating extraordinary!

Qualifications

• 3 years of management experience in retail, restaurant, or hospitality.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.

Responsibilities

• Lead and direct team members for guest experience.
• Greet guests and assist with accurate service.
• Support inventories and manage front end performance.
• Engage, motivate, coach, and train team members.
• Coordinate onboarding of new team members.
• Responsible for store operations at times.

Skills

Management experience

Customer service

Team leadership

Microsoft Office

Tools

Microsoft Office

Job description

Guest Service Manager

The Fresh Market & You

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our Added Benefits For Joining The Fresh Market Team

• Team Member discount of 30%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About The Position

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast‑paced position that requires efficiency and effectiveness and a passion for excellence to drive results.

What You'll Do

• Greet guests and proactively assist them in a friendly manner with accurate and timely service.
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions, and quickly addressing and resolving guest concerns.
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits.
• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner.
• You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD).

Availability

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications

At a minimum, what you’ll need

• 3 years of management experience in the retail, restaurant, or hospitality field, or 5 years of related management experience.
• Working knowledge of Microsoft Office.
• Must be at least 18 years of age.

The Fresh Market is a proud, equal‑opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role but are not all‑inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties, and skills required.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Retail