Guest Service Manager

Socket.dev; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Team member discount 30%

Early Earn Wage Access

401K with company match

Medical/Dental/Vision Insurance

Paid time off

Job summary

The Fresh Market in Orlando is seeking a Guest Service Manager to lead the front-end team, curate the guest experience, and oversee onboarding of new hires. This fast-paced role demands accuracy, efficiency, and a passion for hospitality.

You will greet guests, educate staff on products and services, support inventories and sales reporting, and conduct front-end audits to ensure exceptional service and smooth store operations.

Qualifications

• 3 years of management experience in retail, restaurant, or hospitality.
• Proficient in Microsoft Office.
• Ability to lead a team and maintain guest service standards.

Responsibilities

• Greet guests and proactively assist them in a friendly manner with accurate and timely service.
• Lead hospitality culture, educate staff on products and services, and address guest concerns.
• Support inventories and sales reporting, manage front end performance with routine audits.
• Coordinate onboarding and training of new team members, and manage guest flow for an outstanding shopping experience.

Skills

Team leadership

Retail management

Hospitality experience

Microsoft Office

Tools

Microsoft Office

Job description

The Fresh Market & You:

Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission.

Our added benefits for joining The Fresh Market team

• Team Member discount of 30%
• Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program

• Personal time off and additional time off purchase plans are available
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more.

About the Position:

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require significant attention to detail. This is a fast-paced position that requires efficiency and effectiveness and a passion for excellence to drive results.

What You'll Do:

• Greet guests and proactively assist them in a friendly manner with accurate and timely service
• Be the leading example of hospitality for our team members and guests, educate team members and guests on products and services to provide convenient meal solutions; and quickly addressing and resolving guest concerns
• Support accurate inventories and sales reporting, manage front end performance with routine operational audits

• Engage, motivate, coach, and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner
• You will coordinate the onboarding and initial training of newly hired team members, support team member engagement activities, and manage guest flow to ensure an outstanding shopping experience and drive results.
• At times you will be responsible for total store operations or Manager on Duty (MOD)

Availability:

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Qualifications:

At a minimum, what you’ll need

• 3 years of management experience in the retail, restaurant, or hospitality field or 5 years of related management experience

• Working knowledge of Microsoft Office
• Must be at least 18 years of age

We are proud to be an Equal Opportunity Employer:

The Fresh Market is a proud, equal-opportunity employer that is committed to creating a diverse, equitable, and inclusive workplace.

Reasonable Accommodation: Consistent with applicable laws, The Fresh Market will provide reasonable accommodations for qualified applicants and team members, unless doing so would result in an undue hardship to The Fresh Market. This guiding principle applies to all aspects of employment, including hiring and job assignment, compensation, discipline, termination, and access to benefits and training.

The statements in this job posting describe the general nature and level of work expected in this role but are not all-inclusive. The Fresh Market looks forward to talking with interested candidates to share additional details about the applicable responsibilities, duties, and skills required.

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